Summer Melody Diaz
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Yaamava Resort and Casino, adept in P&L management and streamlining operations to boost efficiency and profitability. Excelled in enhancing team performance through strong leadership and communication skills, achieving significant cost reductions and customer satisfaction improvements. Expert in inventory management and Microsoft Office suite, driving operational excellence and fostering a culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
Food and Beverage Supervisor
Yaamava Resort and Casino at San Manuel
05.2023 - Current
- Obtaining/maintaining security and gaming class A clearance.
- Operate and facilitated the largest food and beverage department in southern California. Including 5 exclusive high-limit venues but not limited to 6 floor venues and 10 service bars
- Ensuring all employees are implementing the elevated forbes customer serves standards in day to day operations.
- Reduced food, liquor and supply costs by implementing standards and inventory control per venue.
- assisting in selecting wine, beer and alcohol products based on customer feedback, local product, and rarity of product availability.
- Overseeing exclusive cigar lounge and controlled inventory price ranging $25.00 - $5,000 including but not limited to priceless artifacts and antiques.
- Overseeing exclusive invite only guest list for liquor lockers
- Created beverage purchasing plans with aligning inventory needs while complying with budgetary constraints. Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand.
- Preforming all operational management duties such as but not limited to interviewing, hiring and training employees; planning, assigning reviewing and directing working; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Observed staff compliance and performance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed, trained, supervised and motivated 500 employees to enhance customer service and encourage repeat business.
- Calculating loss time with injuries and implementing programs and processes to reduce loss time when appropriate. Responsible for complying and submitting correct correspondence to HR.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Create detailed reports on daily, weekly, monthly and annual expenses and revenues.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Perform daily, weekly, monthly, quarterly, and yearly inventory counts periodically to ensure proper quantities of product are available at all times, minimizing waste and P&L.
- Completed and analyzing required daily reports and communicating in variances forms to comply with establishments standards to Manager.
- Monitoring inventory daily to ensure adequate supplies are on hand to meet projected needs based upon established par levels.
- Make changes to par levels based on changes in inventory usage to ensure adequate supplies while minimizing waste.
- Executing all established policies and procedures.
- Ensuring all beverage inventory is purchased, received, rotated, stored and issued in accordance with operational standards and processes to ensure cost and quality goals are met.
- Implementing and maintaining high standard of hygiene and sanitation throughout all areas.
- Ensuring safety and security of all employees working in venues, food and beverage storage areas by following protocols to all policies, procedures and regulatory standards.
- Supervising staff to ensure everyone is properly trained, operating safely and efficiently while completing all assigned tasks within the time frame allotted.
- Ensuring minimum amount of labor is used to perform required level of service without impacting service standards.
- Managing payroll expense within budget, with minimal overtime. Analyzing staffing levels to control labor cost.
- Ensuring adequate staff is hired, trained and reports to work for all assigned shifts in a positive, supportive work environment.
- Verifying all employees obtain or and maintain current Foods Handlers/certifications.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Monitored and evaluated patrons for alcohol intake to appropriate levels and took measures when demonstrated inappropriate behavior.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Food and Beverage Operations Manager
Los Domingos Mexican Restaurant and Lounge
12.2016 - 04.2023
- Preformed general finance and budgeting, auditing including profit and loss balance sheet and reports and cash-flow management.
- Responsible for receipt, disbursement, examination, deposit and custody of cash items which includes handling cash items or use of cash accountability control methods.
- Examining documents for accuracy, compliance with regulation
- Utilizing a variety of office automation software such as but not limited to word processing, presentation, spreadsheet, graphics, and databases to support financial management initiatives.
- Required to determine pay, maintain payroll records and complete reports pertaining to employees as well as establish, maintain, correct and close paid accounts.
- Perform account maintenance, accounting support work such as verifying, maintaining and reconciling accounts and accounting data, support in receipt, disbursement, examination, deposit and custody of cash items, preparing and analyzing reports, and providing guidance and advise to staff on pay related rules, regulations and procedures.
- Analyze budget and expenses to create a point of sale on services and products.
- Preparing, receiving, reviewing and verifying documents.
- Locating and compiling data or information from files and other data sources.
- Receiving a high volume of phone calls and visitors, handling requests for information, processing incoming and outgoing materials, correspondence, reports and memoranda. Edit and compose letters, reports, and reviewing correspondence.
- Preformed scheduling and maintaining appointments, coordinating meetings and conferences, making travel arrangements, and performing time and attendance functions.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members and new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Improved marketing to attract new customers and promote business. while compiling and analyzing data from competitors POS.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Reduced food, liquor and supply costs 5% by implementing standards and inventory control.
- Appraised performance of 300 team members to provide feedback, improving productivity by 25%.
Operations Manager
PVH Corp.
12.2013 - 11.2016
- Improved team performance with regular training sessions on product knowledge, customer service skills, and safety regulations.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting.
- Consistently exceeded revenue projections by 30% through upselling techniques and suggestive selling strategies.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Organized department functions and workflow for maximum efficiency.
- Controlled payroll budgets by forecasting needs, controlling expenses and eliminating overtime.
- Trained and developed staff on proper sales techniques, knowledge and skills.
- Maximized profitability by optimizing product mix based on consumer demand trends.
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Developed and executed staff incentive programs that motivated team members to go above and beyond in providing exceptional customer service.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Managed daily shift operations, contributing to the smooth running of the sales department and maintaining high levels of customer satisfaction.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with reports on industry trends and innovations to boost competitiveness and customer appeal.
- Worked closely with HR on work performance and maintaining employee files of 200 team members
- Organized department functions and workflow for maximum efficiency and economical work operations.
- Responsibilities for planning, organizing, training, audits, and dealing effectively with employee-management concerns.
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Responsible for ensuring all team members are maintaining professional customer service standards.
- Prioritizes the training in customer service, responsible cash handling, product knowledge, inventory control system, POS system and safety procedures and regulation.
- Ensuring all inventory is purchased, received, rotated, stored, and issued in accordance with operational standards and processes to ensure cost and quality goals are met.
- Manages and expedites product to receiving venues to ensure efficient flow of production.
- Completes all inventory related audits and logs including usage and damaged product.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Administering performance management and disciplinary actions as required.
- Conducted interviews, hiring, and training employees; planning, assigning, reviewing, evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems internal and external.
- Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control.
- Ensure the communication and execution of department-wide fiscal and operational goals.
- Worked to achieve the objectives of company personnel programs and policies and effectively resolves complaints, grievances, and other matters involved in the day-to-day administration.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
Assistant Store Manager
Diamond Jewelers
07.2006 - 06.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased revenue by 50%, implementing the store credit card.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Coached 40 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage.
- Streamlined inventory management with regular audits, accurate ordering, efficient stock organization and archiving.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Reduced financial losses by 25%, implementing effective risk management policies and procedures.
- Worked closely with Human Resources on internal investigations involving employee misconduct that resulted in swift disciplinary actions when warranted.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team's performance metrics.
Education
Associate of Science - Social Sciences
Barstow Community College
Barstow, CA12.2016
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2004
Skills
- Proficient in P&L Management
- Proficient with Analyzing/ accessing projected sales
- Expert Budgeting payroll and expenditures
- Strong Leadership
- Financial and operational reporting
- Strong communication
- Strong Decision Making
- Strong Customer Service
- Strong People Development
- Time Management
- Inventory Management
- Proficient in Microsoft ( word, excel, powerpoint, outlook)
- Multitasking
- Problem solving
- Organizational
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Supervisor
Yaamava Resort and Casino at San Manuel
05.2023 - Current
Food and Beverage Operations Manager
Los Domingos Mexican Restaurant and Lounge
12.2016 - 04.2023
Operations Manager
PVH Corp.
12.2013 - 11.2016
Assistant Store Manager
Diamond Jewelers
07.2006 - 06.2013
Associate of Science - Social Sciences
Barstow Community College
High School Diploma -
William Floyd High School
References
Upon request
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