Summer Dylan
Los Angeles,USA
Summary
Resourceful Customer Success Manager known for efficiently completing tasks. Specialize in relationship building, customer retention strategies, and problem-solving techniques. Excels in communication, empathy, and adaptability to ensure customer satisfaction and loyalty. Committed to leveraging these skills to support company growth and client success. Experience in upselling and adding value through enthusiastically promoting company services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Educational Products
Metropolitan Chess Inc.
Los Angeles, CA
01.2019 - Current
- Established strong relationships with clients through regular communication and follow-up activities.
- Created reports outlining customer usage and retention metrics.
- Gathered insights from customers through surveys, interviews, focus groups.
- Worked closely with marketing team to create content that educates customers about our services.
- Delivered presentations on product features, benefits, and value propositions at conferences and webinars.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Identified areas where current products are not meeting expectations or could be improved upon.
Customer Success Manager
California Chess School
Los Angeles, CA
01.2015 - 01.2019
- Created a successful Chess School for all age students
- Developed a customer feedback system that improved feature implementation by 20%
- Directed an email marketing campaign that generated leads in every US state
- Coordinated with engineering and design teams to create user-friendly interfaces
- Initiated a competitor analysis practice that informed key business strategies
- Wrote and marketed 3 scholastic level educational workbooks with over 20,000 in sales
Chess Program Director
STAR Education
Los Angeles, CA
01.2010 - 01.2015
- Cultivated strong customer relationships to enhance user engagement and satisfaction.
- Revamped after school chess program, achieving 800% growth in participation.
- Executed marketing plan for eight-week summer camp to increase enrollment.
- Researched and designed innovative multi-cultural and multi-gender chess curriculum.
- Hired and trained new talent in effective educational methodologies.
Education
B.S. - Biological Sciences
University of Illinois At Chicago
Chicago, IL05-2010
Skills
- Customer relationship management
- Customer feedback systems
- Cross-functional collaboration
- Educational content creation
- Presentation skills
- Customer engagement
- Stakeholder management
- Staff mentoring & leadership
- Schedule management
- Written communication
- Organizational skills
- Complex Problem-solving
Certification
- Product Management: Foundations & Stakeholder Collaboration by IBM & Coursera
- Candidate Master of Classical Chess by US Chess
Timeline
Director of Educational Products
Metropolitan Chess Inc.
01.2019 - Current
Customer Success Manager
California Chess School
01.2015 - 01.2019
Chess Program Director
STAR Education
01.2010 - 01.2015
B.S. - Biological Sciences
University of Illinois At Chicago
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