Summer Eden
Norwalk,Ohio
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
12
12
years of professional experience
Work History
Postal Carrier
United States Post Office
Norwalk, Ohio
05.2015 - Current
- Collected mail from post office boxes and delivered it to customers' homes or businesses.
- Assisted in training new employees on sorting procedures and delivering routes.
- Loaded mail onto truck for delivery route.
- Identified any suspicious activity or persons on route while making deliveries.
- Reported any damaged or lost items to supervisor immediately upon discovery.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Supervisor of Customer Service
United States Post Office
Huron, Ohio
03.2017 - 03.2018
- Assisted in developing training materials for new hires as well as existing employees.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Babysitter
Self Employed Web
Norwalk, Ohio
03.2013 - 05.2015
- Maintaining a positive attitude while being patient and understanding with the children.
- Developing creative ways to encourage learning through everyday experiences.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Providing a safe environment for children to explore their curiosity and creativity.
- Establishing trust through consistent communication with both parents and kids.
Military
United States Air Force
San Antonio, Texas
07.2012 - 03.2013
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Ensured that all safety protocols were followed when responding to emergency situations.
Education
Western Reserve High School
Collins, OH05-2012
Skills
- Load Balancing
- Vehicle Maintenance
- Mail Sorting
- Safety Procedures
- Route Navigation
- Postal regulations
- Route Management
- Excellent Communication
- Professionalism
- Technology use
- Time management abilities
References
References available upon request.
Timeline
Supervisor of Customer Service
United States Post Office
03.2017 - 03.2018
Postal Carrier
United States Post Office
05.2015 - Current
Babysitter
Self Employed Web
03.2013 - 05.2015
Military
United States Air Force
07.2012 - 03.2013
Western Reserve High School