Summary
Overview
Work History
Education
Skills
Timeline
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Summer Elford

Virginia Beach,Virginia

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Server's Assistant

Ruth's Chris Steakhouse
11.2021 - Current
  • Provides superior guest experience by demonstrating detailed menu knowledge and recommendations to a discerning clientele
  • Anticipate guests needs, provides prompt attention to guest concerns and requests
  • Communicates with kitchen and serving staff effectively and positively during high volume
  • Maintains a luxurious dining atmosphere by upholding a high degree of cleanliness and table preparation
  • Models excellent service standards through training new staff members on restaurant protocol and guest service expectations


Front Desk Lead

Ruth's Chris Steakhouse
08.2020 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Used varying software to process reservations and check-ins.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
  • Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
  • Handled escalated customer concerns professionally, working toward resolutions that aligned with the Ruth's Chris standard.
  • Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.

Lube Tech & Assistant Manager

Take 5 Oil Change
12.2022 - 03.2023
  • Ensured all proper protocols and standards were being correctly followed as Manager on Duty during operating hours
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Education

Associate of Applied Science - Criminal Justice

Tidewater Community College
Virginia Beach, Virginia
05.2024

High School Diploma -

Princess Anne High School
Virginia Beach, Virginia
08.2020

Skills

  • Guest Relations
  • Team collaboration
  • Telephone etiquette
  • Computer proficiency
  • Task prioritization
  • Conflict resolution
  • Adaptability
  • Credit and Cash Payments
  • Training and Mentoring
  • Microsoft Office

Timeline

Lube Tech & Assistant Manager

Take 5 Oil Change
12.2022 - 03.2023

Server's Assistant

Ruth's Chris Steakhouse
11.2021 - Current

Front Desk Lead

Ruth's Chris Steakhouse
08.2020 - Current

Associate of Applied Science - Criminal Justice

Tidewater Community College

High School Diploma -

Princess Anne High School

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Summer Elford