Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Summer Elkins

Ellijay,GA

Summary

Overall, I am a super optimistic person. I always have a smile on my face. I work very well with customers/guests. I have such a strong passion to work with people, as well as helping them. I am so excited to see where my future career gets me. I hope you are a part of that!

Overview

4
4
years of professional experience

Work History

Crew Member (Training to Be ASM)

Dunkin' Donuts
10.2024 - 02.2025
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Many peers (i.e Managers, Store Owner, Store Director) acknowledged and praised my passion and hard work for this job.

Crew Member/Service Ambassador

Target
09.2022 - 11.2023
  • Specialty in sales, and guest service. Customers always left with a smile after letting me help them.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Courtesy Clerk

Kroger
06.2021 - 09.2022
  • Returned unwanted items to correct store locations and restocked shelves.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Home School
Home
05-2025

Skills

  • Complex Problem-solving

  • Willingness to learn

  • Crew leadership

  • Telephone etiquette

  • Customer engagement

  • Teamwork and collaboration

  • Interactive communication skills

  • Sales expertise

  • Clear communication

  • Verbal and written communication

  • Basic math

  • Product cross-selling

  • Attention to detail

  • Salesmanship

  • Customer service

Languages

English
Native or Bilingual
American/English Sign Language
Limited Working

Timeline

Crew Member (Training to Be ASM)

Dunkin' Donuts
10.2024 - 02.2025

Crew Member/Service Ambassador

Target
09.2022 - 11.2023

Courtesy Clerk

Kroger
06.2021 - 09.2022

High School Diploma -

Home School

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Summer Elkins