Summer Frazier, BSW
Houston,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team within mental health capacities.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
M.D Anderson Cancer Center
06.2022 - Current
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Prepares and maintains daily appointment templates and/or patient records
- Referred patients to appropriate professionals and services.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Substitute Teacher
Swing Education
03.2022 - Current
- SWING EDUCATION
- Followed lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
- Provided and managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Actively advocates for students to ensure all learning needs are being met
- Adapted teaching methods to fit the needs of each individual student
- Supervised students in and out of the classroom, including in the halls, on the playground and in the cafeteria
- Provides in-class and at-home assignments based on the available lesson plans
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
Assisted Outpatient Treatment Coordinator
The Harris Center for Mental Health and IDD
06.2021 - 02.2022
- Aided clients with history of multiple hospitalizations reframe from readmission
- Provided training and education on the nature of mental illness, the importance of medication regimen
- Actively advocated for clients to ensure all of their needs were met holistically
- Produced referrals for various community resources
- Performed assessments (ANSA, DLA20, etc.) to determine service needs and progress of treatment goals
- Provided skills trainings and psychosocial rehabilitation services
- Troubleshot and resolved complex issues to enhance patient and family experience.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Identified family members, social networks and community systems for inclusion in client treatment plans.
Court Social Worker
Caddo Parish Juvenile Court
08.2019 - 12.2020
- Conducted biopsychosocial assessments
- Transcribed detailed notes during business meetings to distribute to department
- Produced referrals for various community resources
- Performed assessments (ACE) to determine service needs and progress of treatment goals
- Maintained confidential case documentation
- Assisted with identifying substance abuse programs to treat clients with addiction
- Maintained lists of resources helpful to clients
- Served as client advocate and promoted ideas that aligned with client’s best interest
- Drafted petitions, court reports, case plans and other legal documents to achieve goals
- Maintained thorough case history records and wrote detailed reports.
Sales Associate
Old Navy
02.2017 - 06.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information.
Office Manager
Fire Safety Services
06.2014 - 02.2018
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Increased office organization by developing more efficient filing system and customer database protocols
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor's - Social Work
Grambling State University
Grambling, LAMaster - Social Work
Grambling State University
Grambling, LA05.2024
Skills
- Active listener
- Emotional intelligence
- Abitlity to adaptCrisis Intervention Model
- Ability to adapt to adapt to changing work environments
- Discipline and Feedback
- Demographics Information
- Patient Intakes
- Patient Engagement
- Specialty Care
- Reminder Calls
- Appointment Scheduling
- Collection Management
- Critical Thinking
- Efficient Epic user
- Critical thinker
- Familiar with signs of mental illness
- Effective time management and organizational skills
- Familiar with clinical assessments (CANS and ANSA
- Patient Interviewing Skills
- Patient Needs Assessment and Referral
- Resolving Problems
- Recording Histories
- Documenting and Recording Information
Timeline
Patient Services Coordinator
M.D Anderson Cancer Center
06.2022 - Current
Substitute Teacher
Swing Education
03.2022 - Current
Assisted Outpatient Treatment Coordinator
The Harris Center for Mental Health and IDD
06.2021 - 02.2022
Court Social Worker
Caddo Parish Juvenile Court
08.2019 - 12.2020
Sales Associate
Old Navy
02.2017 - 06.2018
Office Manager
Fire Safety Services
06.2014 - 02.2018
Bachelor's - Social Work
Grambling State University
Master - Social Work
Grambling State University
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