Summary
Overview
Work History
Education
Skills
Timeline
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Summer Gaggley

South Chicago Hights

Summary

Accomplished professional with a robust background in quality inspection and management, notably at Caterpillar. Expert in product and visual inspection, with a knack for enhancing service quality and resolving client issues, leading to improved customer satisfaction. Demonstrates excellent mathematical skills alongside effective leadership, ensuring strategic alignment of human capital with organizational goals.

Overview

11
11
years of professional experience

Work History

Quality Inspector

Caterpillar
07.2008 - 07.2019
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.

HR Manager

Sears
07.2010 - 06.2018
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.

Branch Manager

Virginia's Cash Advance.
02.2011 - 02.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

High School Diploma -

Roosevelt High School
Chicago, IL
2011

Skills

  • Product inspection
  • Visual inspection
  • Excellent mathematical skills
  • Dimensional inspection

Timeline

Branch Manager

Virginia's Cash Advance.
02.2011 - 02.2018

HR Manager

Sears
07.2010 - 06.2018

Quality Inspector

Caterpillar
07.2008 - 07.2019

High School Diploma -

Roosevelt High School

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Summer Gaggley