Summer Galley
Youngsville,LA
Summary
Committed worker with a history of meeting company needs with consistent and organized practices. Skilled in customer service, working under pressure, adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Waitress
Surge Entertainment Center
Lafayette, LA
09.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Waitress
Fezzo's
Broussard, LA
10.2021 - 12.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Waitress
Lagneaux's
LAFAYETTE, LA
09.2018 - 10.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Office Clerk
Spherion Staffing
LAFAYETTE, LA
05.2015 - 09.2018
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Contacted customers regarding account updates and potential problems.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Office Administrator/Payroll Clerk
Bruce Foods
Saint Martinville, LA
- Managed payroll for temporary, hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Identified, researched and resolved issues with hours worked.
- Established employee payroll files and updated existing files with new information.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Secured personal and payroll information in compliance with federal regulations.
- Calculated employee leave time by comparing available hours against listed hours.
- Managed payroll and time and attendance systems.
- Responded to employee inquiries regarding payroll and timekeeping.
- Processed new employee paperwork and entered information into payroll system.
- Tracked employee vacation, personal and sick leave earnings and use.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Trained new employees on company timekeeping systems.
- Compiled statistics, statements and reports on pay and benefits to submit to department heads.
- Verified past employment of candidate hires.
- Rebuilt relationships with vendors and department heads to open and improve lines of communication.
- Located and investigated potential vendors to meet changing purchasing requirements.
- Negotiated long term agreements, resulting in reduction in material costs.
- Investigated pricing, outlined delivery needs and set up contracts.
- Sourced new vendors for purchasing needs.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
Education
Associate of Applied Science - Accounting
SLCC
Lafayette05.2014
Skills
- High-volume dining
- Point of Sale (POS) system operations
- Effective customer upselling
- Resourceful
- Situation resolution
- Accounts Receivable/Payable
- QuickBooks
- Invoicing and billing
- Expense reporting
- Scheduling and calendar management
- Account reconciliation
- Sensitive material handling
- 10-key proficiency
- Payroll and benefits administration
- Microsoft
Timeline
Waitress
Surge Entertainment Center
09.2022 - Current
Waitress
Fezzo's
10.2021 - 12.2022
Waitress
Lagneaux's
09.2018 - 10.2021
Office Clerk
Spherion Staffing
05.2015 - 09.2018
Office Administrator/Payroll Clerk
Bruce Foods
Associate of Applied Science - Accounting
SLCC
Similar Profiles
Londan TownsendLondan Townsend
Extreme Employee at Surge Entertainment CenterExtreme Employee at Surge Entertainment Center
Quentin LawsonQuentin Lawson
Head Technician at Surge Entertainment CenterHead Technician at Surge Entertainment Center
Kayli BarrettKayli Barrett
Bartender / Server at Surge Entertainment CenterBartender / Server at Surge Entertainment Center