Summary
Overview
Work History
Education
Skills
Timeline
Generic
Summer Geer

Summer Geer

Mansfield

Summary

Detail-oriented and tech-savvy office manager with expertise in knowledge-based tasks, software management, and backend operations. Skilled at optimizing workflows, managing administrative systems, and providing exceptional support to teams and clients. Proven ability to leverage technology to improve efficiency, streamline processes, and drive organizational success.

Overview

9
9
years of professional experience

Work History

Office Manager

Paragon Pest Control
06.2021 - Current
  • Lead a remote admin team of 7, ensuring productivity and effective communication
  • Provide executive support, including managing calendars, emails, and travel
  • Create and maintain company documents, policies, and training materials
  • Schedule field tech appointments and resolve conflicts to enhance service efficiency
  • Oversee billing, collections, and financial records with precision
  • Coordinate staff onboarding, training, and meetings
  • Deliver excellent customer service and resolve concerns promptly
  • Act as a liaison between leadership and staff to optimize workflows
  • Handle accounting tasks and prepare financial reports
  • Maintain client accounts and update billing information
  • Managed relationships with CRM and VOIP software companies
  • Analyze data to provide insights and inform decisions
  • Offer technical support to staff and clients, troubleshooting issues efficiently

Associate Level 7

In-N-Out Burger
03.2018 - 05.2021
  • Evaluated waste information to explore issues, develop potential solutions and maintain high-quality service
  • Mentored and coached other team members to meet daily sales goals
  • Reviewed and resolved differences between accounting information and cash drawer
  • Processed POS transactions, including cash and credit purchases or refunds
  • Prepped food items for later use to save staff time during busy hours
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Developed team communications and information for meetings
  • Identified and eliminated potential safety code deficits
  • Mentored new hires, resulting in stronger staff development and increased productivity

Employee

Taco Bell
06.2016 - 02.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with difficult customers to understand needs and provide excellent service

Education

High School Diploma -

Ben Barber Career Tech Academy
Mansfield, TX
05.2018

Skills

Customer Service Conflict Resolution Cash Handling Sales Employee Training Office & Remote Team Management Pest Control Industry Knowledge Administrative Support Accounts Receivable Billing & Collections CRM & VOIP Systems Scheduling Policy Writing Staff Onboarding Document Management Compliance Leadership Workflow Optimization Project Coordination Meeting Planning Technical Support Vendor Relations Windows & Google AI Productivity Tools

Timeline

Office Manager

Paragon Pest Control
06.2021 - Current

Associate Level 7

In-N-Out Burger
03.2018 - 05.2021

Employee

Taco Bell
06.2016 - 02.2018

High School Diploma -

Ben Barber Career Tech Academy

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