Summer Gordy
Gerrardstown,West Virginia
Summary
I am a mother of 4. I have a great personality and get along with everyone. I love to interact with people and help. I like to get things done Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Sorter Operations Associate
McKesson
01.2024 - Current
- Conducted routine quality checks on sorted items, ensuring adherence to specified standards and client requirements.
- Streamlined workflow for increased productivity by organizing workspace and optimizing processes.
- Stayed up-to-date with industry trends and advancements in sorter technology, applying new knowledge to enhance workplace performance continually.
- Handled complex sorting tasks requiring attention to detail without compromising speed or accuracy.
Warehouse Worker
ManpowerGroup
07.2021 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Account Service Representative
Navy Federal Credit Union
05.2023 - 07.2023
- Balanced up to Number accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
Customer Service Representative
Flying J
08.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Integrity Staffing
06.2000 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Buisness Management
Lord Fairfax Community College
Middletown, VADeploma - General Studies
James Wood High School
Winchester, VA06.1996
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Shipping and receiving
- Workflow Management
- Records Maintenance
- Reading Comprehension
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Handling and sorting mail
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Professionalism
- Interpersonal Communication
Timeline
Sorter Operations Associate
McKesson
01.2024 - Current
Account Service Representative
Navy Federal Credit Union
05.2023 - 07.2023
Warehouse Worker
ManpowerGroup
07.2021 - 10.2023
Customer Service Representative
Flying J
08.2018 - 09.2021
Administrative Assistant
Integrity Staffing
06.2000 - 01.2013
Buisness Management
Lord Fairfax Community College
Deploma - General Studies
James Wood High School