Summer Goss
Galveston,TX
Summary
Accomplished, multiple-disciplinary professional with a proven record of driving organizational success through strategic leadership, technical knowledge, operational excellence, and cross-functional collaboration. Highly recognized for integrity, innovative problem-solving, and a reputation for successful collaboration and delivering impactful results. Expertise spans science and business, with a strong ability to bridge technical knowledge and business insights to achieve sustainable growth and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Central Liaison
Welch Packaging Group
06.2024 - Current
- Develops and executes customer service strategies whilst regularly exceeding expectations for deliverables.
- Acts as a central liaison between production and shipping operations, quality management, sales and customer service to ensure seamless customer interactions, proper invoicing, and service delivery.
- Spearheads process enhancement initiatives to standardize internal approach and improve on time delivery rates and quality deliverables.
- Trains new hires on nuanced account and customer details, best practices, and effectively prioritizes tasks, communicates and resolves conflicts and customer complaints.
Quality Control Associate
Ryder Trucking Company
02.2024 - 05.2024
- Ensured compliance with quality standards by overseeing inspection and correct fulfillment of outgoing shipments.
- Designed and implemented a kaizen initiative that streamlined quality initiative processes and outgoing shipments, and nearly eliminated the need for QC holds.
- Estimated 66% reduction in defect rates, improvement in reporting practices, and homogenized team effort and understanding of quality.
- Trained associates on newly implemented and proper quality assurance protocols.
C-Level Business Management Intern
Output Medical, Inc.
10.2023 - 12.2023
- Managed C-level executive administrative and clerical tasks, providing optimal support to maximize executive availability.
- Developed business processes for commercialization and manufacturing of medical devices in a start-up company.
- Constructed a document control management system containing newly authored quality and operational procedures which were utilized when working with external auditors, attending client meetings, and regulatory site visits.
Pathology Technician II
LabCorp Drug Development
06.2022 - 09.2023
- Managed day-to-day workflow and championed efficiency within daily operational tasks.
- Collaborated with management to report on all project deliverables, delivering accurate and timely reports with strong communication to stakeholders.
- Performed sample preparation and tests for preclinical drug development and medical studies with strict adherence to good documentation (GDP) and laboratory (GLP) practices and 100% focus on quality, continuous improvement, and safety.
- Reviewed and interpreted data for pathological evaluations and associated data entry under strict guidelines and 100% regulatory compliance.
- Boosted productivity by providing support and guidance for process improvement and employee education and working with leadership for the training and leadership of new hires.
Microbial Research Associate - Life & Food Science
Purdue University
01.2018 - 10.2020
- Developed and implemented primary microbiological research studies for investigating cross-contamination and hospital-acquired infections with the use of disinfectants on environmental surfaces.
- Practiced Good Documentation (GDP) and Good Laboratory Practices (GLP) for recording and analyzing experimental data with 100% compliance to regulatory requirements and timely delivery to stakeholders.
- Mentored on relevant processes and procedures for newly onboarded scientists.
Education
MBA - Business Administration And Management
Purdue University Global
Remote Online11-2024
Bachelor of Science - Health & Disease Studies
Purdue University - Main Campus
West Lafayette, IN12-2021
Certificate - Entrepreneurship & Innovation
Purdue University - Main Campus
West Lafayette, IN12-2021
Skills
- Business Management
- Quality Assurance & Project Management Tools
- Salesforce
- Laboratory Information Management Systems
- Strategic Planning
- Entrepreneurship & Innovation
- Regulatory Compliance
- Drug Development
- Applied Life Sciences
- Customer Service Strategy
- LEAN Principles
Certification
RALAT | American Association for Laboratory Animal Science
Timeline
Customer Service Representative & Central Liaison
Welch Packaging Group
06.2024 - Current
Quality Control Associate
Ryder Trucking Company
02.2024 - 05.2024
C-Level Business Management Intern
Output Medical, Inc.
10.2023 - 12.2023
Pathology Technician II
LabCorp Drug Development
06.2022 - 09.2023
Microbial Research Associate - Life & Food Science
Purdue University
01.2018 - 10.2020
RALAT | American Association for Laboratory Animal Science
MBA - Business Administration And Management
Purdue University Global
Bachelor of Science - Health & Disease Studies
Purdue University - Main Campus
Certificate - Entrepreneurship & Innovation
Purdue University - Main Campus
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