Summer Goss

• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Responded to room transfers, incident reports, and maintenance requests.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Assisted residents in preparing for activity and social programs.
• Maintained clean, safe, and well-organized patient environment.
• Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
• Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
• Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
• Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
• Improved patient well-being by providing compassionate care and support during their mental health journey.
• Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.

• Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
• Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
• Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
• Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
• Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
• Logged and filed incident reports, detailing significant occurrences during assigned shifts.
• Improved facility cleanliness by organizing and supervising regular maintenance tasks.
• Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
• Directed resident setback incident reports to appropriate treatment team personnel for remediation.
• Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.

Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.

• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Maintained positive attitude and affirmatively communicated with each student.
• Interacted physically and verbally with students throughout each day.
• Offered student support through special accommodations, extra assistance, and assessments.
• Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.

• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
• Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
• Enhanced efficiency of billing process by advocating for adoption of electronic health records and billing systems.
• Streamlined insurance verification processes for increased efficiency and reduced errors.

• Keeping up with observations/patients
• Bring/take patients to appointments
• Tend to everyday needs
• Working in stressful situation
• Time management
• Working well with others

• Maintained and processed invoices, deposits, and money logs.
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• Reconciled and corrected issues with financial records.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.