Summer S. Graves
Cincinnati,OH
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Adjudication Associate
CVS Health
08.2025 - Current
- Verified patient insurance information to ensure accuracy and compliance with healthcare regulations.
- Collaborated with healthcare providers to resolve discrepancies in patient coverage and authorization requests.
- Processed pre-authorization requests efficiently, reducing delays in patient care services.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
QCC Specialist
DHL EXPRESS
04.2022 - 06.2025
- Real time monitoring of Medical Shipments. Ensure organ/tissue transplants, lab work and results and vaccines all move to destination without any delay or issues during transit as they are all time sensitive.
- Communicate with Shippers, Customers, US Customs Officers, all DHL stations throughout the United States and Internationally to provide status updates on network progression.
- Monitor all medical shipments containing Dry Ice in the United States and ensure they are replenished as needed to keep the shipment stability.
- Set up Same Day delivery for urgent shipments that need prioritized.
- Reach out to DHL Clearance Teams for updates on clearance status.
- Daily Customer Reports sent one time providing updates on all pending shipments not yet delivered.
- Ensure SOPs are being followed.
DHL Import Lead
DHL EXPRESS
07.2018 - 04.2022
- Train new hires on how to process flights and various functions.
- Assist with any questions or concerns agents have.
- Identify manifests and clear shipments for entry into the US.
- Daily Lead Functions: Prepare bad data reports to provide shippers with to ensure compliance with US Customs, 1am Check to ensure all shipments have been processed correctly and are clearing Customs, EOD report to forward to AM for their knowledge on rolled flights or issues they need to monitor and prepare shift report to provide management DCE production info for current shift.
- Assist in process improvement plans.
Broker Turnover-Customs Broker Contact Agent
DHL EXPRESS
07.2015 - 07.2018
- Work in cooperation with US Customs Brokers to get import shipments cleared through US Customs.
- Research and update CMF to ensure correct parties and clearance instructions are followed.
- Reach out to Origin to request additional information needed for clearance.
- Ensure FDA/FWS shipments are properly cleared before manually releasing for delivery.
- Create Excel spreadsheets to properly track and bill shipments.
- Assist in process improvement plans for the BTO department.
- Identify customers and clear shipments according to SOP in their customer master file.
- Compute duties and price conversions of merchandise being imported from foreign destinations.
- Process incoming paperwork and complete data entry.
- Work in cooperation with US Customs Brokers to obtain required clearance documentation from DHL customers.
- Effectively process inbound freight for clearance through Customs while staying compliant with all government agency rules and regulations.
- Provides information to, and communicates with US Customs Brokers, DHL Origin and destination stations on the status of shipments being delayed.
- Examine invoices, bills of lading and shipping documents to ensure compliance with federal regulations.
Education
Associate of Arts - Paralegal Studies
COLLEGE OF MOUNT SAINT JOSEPH
Cincinnati, OH12.2010
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Quickly adapts to new databases
- Customer service excellence
- Relationship building
Timeline
Adjudication Associate
CVS Health
08.2025 - Current
QCC Specialist
DHL EXPRESS
04.2022 - 06.2025
DHL Import Lead
DHL EXPRESS
07.2018 - 04.2022
Broker Turnover-Customs Broker Contact Agent
DHL EXPRESS
07.2015 - 07.2018
Associate of Arts - Paralegal Studies
COLLEGE OF MOUNT SAINT JOSEPH