Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Manager
Pink Pineapple Shop
05.2023 - 08.2024
Managed customer service emails for wholesale and retail orders.
Organized and constructed employees work schedule.
Managed inventory levels to maximize sales and keep fresh product across different store fronts.
Generated repeat business through regulars obtained through excellent customer service.
Restaurant Worker
Matunuck Oyster Bar
06.2019 - 07.2022
Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure organizing and seating over 1000 customers a day.
Collaborated with front and back of house to ensure best dining experience for customers .
Controlled incoming phone calls, providing information on reservations, menu details, and special events,expanding restaurant bookings through persuasive and informative customer interactions, and organizingthousands of customers
Trained over half a dozen new employees, allowing each new employee to begin with the benefit of acquiredexperience and knowledge in customer service
Education
Bachelor of Science Management - Legal Studies in Business
Tulane University
New Orleans, LA
05.2026
Skills
Excel Certified
TIPS Certified
Timeline
Bartender
The Break Hotel
05.2024 - 08.2024
Assistant Manager
Pink Pineapple Shop
05.2023 - 08.2024
Restaurant Worker
Matunuck Oyster Bar
06.2019 - 07.2022
Bachelor of Science Management - Legal Studies in Business