Summer Harper
Mauldin,SC
Summary
Dedicated customer service representative skilled in conflict resolution, effective communication, and attention to detail. Proven ability to enhance customer experiences and process transactions accurately.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Simpsonville, South Carolina
04.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained store appearance by organizing merchandise and ensuring displays were appealing.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance the overall customer service experience.
- Engaged with customers to build rapport and foster a welcoming shopping environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
Server
Chilis's Bar and Grill
Simpsonville, South Carolina
07.2024 - 03.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues in a professional manner.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Customer Service Representative
Home Depot
Greenville, South Carolina
08.2022 - 06.2024
- Assisted customers with product inquiries and provided tailored recommendations.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance the overall customer service experience.
- Educated customers on product features, benefits, and proper usage techniques.
Education
High School Diploma -
J. L. Mann
Greenville, SC05-2022
Some College (No Degree) - Communications
University of South Carolina Upstate
Spartanburg, SCSkills
- Customer service
- Point-of-sale systems
- Product knowledge
- Conflict resolution
- Transaction processing
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Refund management
Timeline
Customer Service Representative
Lowes Home Improvment
04.2025 - Current
Server
Chilis's Bar and Grill
07.2024 - 03.2025
Customer Service Representative
Home Depot
08.2022 - 06.2024
High School Diploma -
J. L. Mann
Some College (No Degree) - Communications
University of South Carolina Upstate