Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Harpole

Eugene,OR

Summary

Experienced manager with a proven ability to lead, supervise, and mentor teams. Thrives in dynamic environments, adapting to change while maintaining an analytical, steadfast focus on professional and program development as well as day-to-day problem solving.

Overview

7
7
years of professional experience

Work History

Albertsons-eCommerce Manager

Safeway/Albertsons
02.2022 - Current
  • Proven ability to lead, supervise, and mentor teams, including managing performance, professional development, onboarding, and corrective actions.
  • Manages team of twenty employees with weekly profits exceeding $50,000 in sales.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Applies data-informed decision-making to drive continuous improvement, ensure accountability, and support quality assurance in departmental delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Strong fiscal stewardship and resource management skills to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.


Home Shopper

Safeway/Albertsons
04.2021 - 02.2022
  • Worked productively with customers and staff across multiple platforms to meet service expectations.
  • Demonstrated strong organizational and time management skills by delivering over 60 orders daily to customers on their desired schedules.
  • Proficient in providing valuable insights and supporting decision-making processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Guest Advocate

Target
08.2020 - 04.2021
  • Established a connection with guests in genuine conversations throughout each transaction, using interactions to best tailor guest interactions.
  • Delivered easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.

Administrative Assistant

Hearthstone Real Estate
01.2019 - 04.2020
  • Liaised between clients and vendors and maintained effective lines of communication on over 45 transactions.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Vote OR Vote Organizer

Oregon Student Association
08.2018 - 11.2018
  • Developed and executed campus voter registration, education, and get out the vote campaigns; leading registration, education and Get Out The Vote efforts in the field.
  • Achieved and surpassed internal voter registration and get out the vote contact goals on campus by more than 10%.
  • Recruitment and retention of relevant community and student organizations to work toward campus goals.
  • Demonstrated a deep commitment to equity, inclusion, and cultural responsiveness, with demonstrated experience uplifting historically marginalized communities through the execution of OSA’s Unite the Vote Program which registered and educated students from marginalized communities.
  • Navigated complex regulatory and compliance environments, with a deep understanding of public program standards and risk mitigation strategies.
  • Processed and scanned files into electronic databases.
  • Added, modified and purged file entries.

Campaign Manager

Friends of Nora Kent
03.2018 - 05.2018
  • Managed all aspects of the campaign including campaign strategy, day-to-day operations, media engagement, hiring and management of staff.
  • Coordinated and implemented fundraising operations, which yielded over $60,000 for the Friends for Nora Kent, exceeding fundraising goal of $30,000.
  • Exceptional communicator with the ability to build trust and collaborate across diverse audiences, including voters, staff, and government partners.
  • Organized and recruited over 100 volunteers to run phone-banks and canvass the doors in West Lane County.
  • Developed policy positions and wrote public statements outlining stances.
  • Worked with traditional media to obtain coverage of key events.
  • Performed staff evaluations and addressed areas for improvement.

Assistant Chief of Staff to State Senator Lee Beyer

Legislative Assembly of the State of Oregon
02.2018 - 03.2018
  • Aided the Senator in tacking the progress of committees, particularly Senate Health Care, Rules, and Transportation Committees.
  • Held meetings and aided in the progression of multiple bills that the Senator was sponsoring.
  • Scheduled events for the Senator and kept track of all his meetings and calendar.
  • Managed three interns in the office, supervising schedules, assignments and other duties.
  • Planned, directed, and controlled execution of administrative and compliance activities.
  • Implemented variety of process improvement initiatives by restructuring organization, retraining and establishing performance goals.

Education

B.S. - Political Science And Women And Gender Studies

University of Oregon
Eugene, OR
03.2018

Skills

  • Statistical evaluation

  • Managing event logistics

  • Conflict Resolution

  • Documentation and reporting

  • Collaborative decision-making

  • Project management

  • Collaborative partnership development

  • Complex Problem-solving

Timeline

Albertsons-eCommerce Manager

Safeway/Albertsons
02.2022 - Current

Home Shopper

Safeway/Albertsons
04.2021 - 02.2022

Guest Advocate

Target
08.2020 - 04.2021

Administrative Assistant

Hearthstone Real Estate
01.2019 - 04.2020

Vote OR Vote Organizer

Oregon Student Association
08.2018 - 11.2018

Campaign Manager

Friends of Nora Kent
03.2018 - 05.2018

Assistant Chief of Staff to State Senator Lee Beyer

Legislative Assembly of the State of Oregon
02.2018 - 03.2018

B.S. - Political Science And Women And Gender Studies

University of Oregon

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