Summer Harrison

• Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
• Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
• Greeted, registered, and checked in patients.
• Scheduled appointments, sent reminders and updated master calendar.
• Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
• Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
• Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
• Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
• Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
• Streamlined appointment scheduling for improved patient experience and increased daily appointments.
• Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
• Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
• Determined amounts due and accepted payments.
• Provided forms to fill out or update and added latest information computer system.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Responded to inquiries from callers seeking information.
• Volunteered to help with special projects of varying degrees of complexity.
• Increased customer service success rates by quickly resolving issues.
• Trained and supervised employees on office policies and procedures.
• Performed wide-ranging administrative, financial and service-related functions.
• Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
• Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
• Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Developed strategies to streamline and improve office procedures.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Established administrative work procedures to track staff's daily tasks.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Obtained payments from patients and scanned identification and insurance cards.
• Registered and verified patient records before triage with most up-to-date information.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Completed Precertification for procedures

• Assist and organize all medical operations on second floor, responsibilities includes answering phones, scheduling patient follow up appointments, discharging patients, order office supplies etc.
• Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
• Compiled physical and digital documents, charts and reports to meet business and patient need.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Supported office staff and operational requirements with administrative tasks.
• Proficient in Office, Word, Excel,PowerPoint
• Ability to maintain confidentiality
• Ability to function effectively in fast paced environment.
• Effective interpersonal relationship skills
• Effective communication skills including telephone, verbal, email and written.
• Calculate hold hours for the unit by 8:30 daily
• Payroll bi-weekly
• Reconcile Kronos daily for missed punches, education hours and all other payroll issues
• Scanning staffing and payroll files to f drive and filing accordingly
• Meeting event preparation.
• Calendar management/Director and manager calendar management
• Exceptional organizational skills.
• Skill in computer applications
• Transcribing dictation
• Skill in operation of office equipment
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Managed over 50 calls per day
• Trained and mentored new employees on industry practices and business operations.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Worked with team leaders to arrange schedules based on production requirements and available resources.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
• Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
• Worked effectively with staff from all departments to coordinate resolutions.
• Responded to patient over 100 or more concerns per day and questions with compassionate and knowledgeable service.
• Assisted100 or more patients per day in filling out check-in and payment paperwork.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Managed call center up to 100 call per day

• Assist management in daily operations, organized daily inventory and files, monitored systems through, processing programs with excellent customer service skills.
• Oversaw CRM updates and backups, report generation and troubleshooting requisition.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Wrote professional business correspondence to maintain strong line of communications.
• Managed office budget to handle all needs, including inventory, postage and vendor services.
• Directed and oversaw daily activities of over 30 office personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Lead team in administrative services and daily operations, perform tasks with decisiveness and accuracy, organized daily inventory and files. Responsible for business finances, communication, multitasking.

Answered phone calls by third ring and asked appropriate questions to determine which department or staff member could be of service.

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Collaborated with director and Management in hour long meetings, took meticulous notes and distributed minutes to all attendees.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Created PowerPoint presentations used for business development.
• Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Delivered top-notch administrative support to office staff of over 26 employees, promoting excellence in office operations.
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Produced highly accurate internal and external letters and memoranda.
• Skilled in operation of office equipment
• Transcribed dictation