Summer Hays
Wilsonville,OR
Summary
Dynamic professional with extensive experience in customer service and front desk operations at Lincoln Asset Management. Proven ability to enhance guest relations and maintain property security. Skilled in managing daily transactions and training staff, ensuring high standards of service and operational efficiency. As well as a Certified Food Handler, dedicated to quality and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
Lincoln Asset Management
09.2018 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored facility security for guest and personnel safety.
- Balanced hotel accounts and resolved discrepancies.
- Cooked, cleaned and Insured all breakfast attendant duties were completed prior to end of shift.
- Trained new staff members in customer service techniques and hotel operations.
- Answered guest reviews in a timely and professional manner.
Hostess/ To Go Specialist
Red Robin
06.2016 - 04.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained as a waitress and to-go specialist. Delivered Curbside and pick up orders to guests.
Cook
Sonic Drive-in
02.2015 - 03.2016
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Managed opening and closing shift kitchen tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained and supervised cooking staff to expertly meet daily needs.
Mail Clerk
Internal Revenue Service, IRS
04.2008 - 05.2010
- Sorted and placed thousands of forms into appropriate locations with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled filings with clear, correct information to reduce mailing errors.
- Conducting "Candling" to insure quality control and loss prevention.
- Followed proper money handling practices to insure the timely filing of tax forms.
Education
Some College (No Degree) - Business
Fresno City Community College
Fresno, CASkills
- Managing reception
- Payment oversight
- Tracking expenses
- Daily transactions review & settlement
- Customer Service
- Guest relations management
- Property Security & maintenance
- Certified Food Handler
Certification
Food Handlers Certification
Timeline
Front Desk Night Auditor
Lincoln Asset Management
09.2018 - Current
Hostess/ To Go Specialist
Red Robin
06.2016 - 04.2018
Cook
Sonic Drive-in
02.2015 - 03.2016
Mail Clerk
Internal Revenue Service, IRS
04.2008 - 05.2010
Some College (No Degree) - Business
Fresno City Community College