Summer Hazen
Boise,ID
Summary
Performance-driven Vice President with 16 years of industry experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
16
16
years of professional experience
Work History
Vice President of Operations
TableRock Residential
06.2023 - Current
- Oversees all operational aspects of Company’s business
- Take lead on multifamily management strategic initiatives
- Focuses on increasing operating income, preserving assets, and positioning company’s operations for continued growth
- Actively involved with managing relationships with third party ownership groups and investment firms
- Collaborating with other management and ownership executives on key strategic initiatives and client requirements
- Oversight of marketing, leasing, maintenance, asset preservation, capital improvements, training, integration of new apartment communities into portfolio
- Strong understanding of market landscape including pricing trends, competitor strengths and weaknesses
- Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for the property owners and leadership team.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Increased company profits through performance optimization strategies and efficiency improvements
- Set clear goals to monitor targets and offered real-time input on performance and motivation
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified opportunities to improve business process flows and productivity
Regional Manager
TableRock Residential
08.2019 - 08.2023
- Knowledge in managing market rates, for garden and mid-rise mixed-use communities
- Expands across luxury, A, B, C and value add assets
- Review property performance and evaluate marketing, pricing, and financial strategies
- Review financials, manage expenses, and complete monthly owner reports
- Manage, motivate, and train staff of 15+ associates
- Supervise marketing strategies and initiatives to completion
- Construction management oversight on capital projects
- Maintain client communication & relationship to ensure needs are met based on client’s business plans and initiatives.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability
- Developed vendor network of contacts to drive down costs and increase revenues
Senior Community Manager
GREYSTAR
11.2014 - 08.2019
- Responsible for financial performance of assets
- This includes maintaining physical and financial occupancy
- Diverse understanding of ownership business plan
- Assisted with creating budgets
- Provided suggestions on revenue growth, expense management
- Accomplished $3 million in renovations spread over total of 15 capital improvement projects within 12 months of new management transition
- Ability to prepare agenda and lead monthly ownership visits & investor tours
- 31% rent growth in first year and 23% in second year of management, resulting in successful refinance of community and subsequent purchase of two additional assets
- Stepped in as acting Regional Property Manager and assisted with transition while Regional Manager was on leave
- Responsible for floating team of Renovation Techs, Porters, and Leasing Professionals (6 to 10 team members based on seasonality)
- Support when RPM is out of town for business, on vacation or unavailable to sister communities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Worked with maintenance staff to complete timely repairs and enhancements
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
Senior Community Manager
GREYSTAR
07.2014 - 11.2014
- Responsible for financial performance of assets
- This includes maintaining physical and financial occupancy
- Oversaw staff of 8 associates
- Involved hiring, onboarding & training processes
- Diverse understanding of ownership business plan
- Assisted with creating budgets
- Provided suggestions on revenue growth and expense management
- Value add asset, assisted with renovations and construction management on interior and exterior projects
- Ability to prepare agenda and lead monthly ownership visits & investor tours
- Maintained client communication and relationship
- Maintained vendor relationships
- Knowledge and understanding of current marketing conditions
- Assisted with marketing, leasing and resident relationships.
- Worked with maintenance staff to complete timely repairs and enhancements
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Produced reports about community activities to keep owners, directors and property managers informed
- Conducted regular inspections to identify needed improvements and maintain highest standards
- Evaluated property conditions and recommended improvements
Senior Community Manager
RIVERSTONE
09.2012 - 07.2014
- Oversaw two assets simultaneously for two different clients
- Responsible for financial performance of assets
- This includes maintaining physical and financial occupancy
- Oversaw staff of 8 associates
- Involved in hiring, onboarding & training processes
- Diverse understanding of ownership business plan
- Assisted with creating budgets
- Provided suggestions on revenue growth and expense management
- Ability to prepare agenda and lead monthly ownership visits & investor tours
- Maintained client communication and relationship
- Maintained vendor relationships
- Knowledge and understanding of current marketing conditions
- Assisted with marketing, leasing and resident relationships.
Community Manager
RIVERSTONE
06.2010 - 09.2012
- Created & taught leasing curriculum for monthly leasing training courses
- Was the first Community Manager in the industry to roll out YieldStar in the Boise, ID market
- Responsible for financial performance of the assets
- This includes maintaining physical and financial occupancy
- Oversaw staff of 4 associates
- Involved the hiring, onboarding & training processes
- Diverse understanding of ownership business plan
- Assisted with creating budgets
- Provided suggestions on revenue growth and expense management
- Ability to prepare agenda and lead monthly ownership visits & investor tours
- Maintained client communication and relationship
- Maintained vendor relationships
- Knowledge and understanding of current marketing conditions
- Assisted with marketing, leasing, and resident relationships.
Community Manager
HSC
12.2007 - 06.2010
- Responsible for financial performance of assets
- This includes maintaining physical and financial occupancy
- Oversaw staff of 4 associates
- Conducted hiring, onboarding & training processes
- Diverse understanding of ownership business plan
- Assisted with creating budgets
- Provided suggestions on revenue growth and expense management
- Ability to prepare agenda and lead monthly ownership visits & investor tours
- Maintained client communication and relationship
- Maintained vendor relationships
- Knowledge and understanding of current marketing conditions
- Assisted with marketing, leasing, and resident relationships
- Value add assets, under renovations and construction management
- Ability to manage and maintain capital projects.
Education
National Certificate for Pharmaceuticals: Pharmacy Technician -
Milan Institute
Boise, ID05.2003
High School Diploma -
Meridian High School
Meridian, Idaho 05.2002
Skills
- Strategic Planning and Execution
- Operations Oversight
- Profitability and Revenue Generation
- Business Development
- Strategy Development
- Budget Control
- Succession Planning
- Business Forecasting
- Budget Development
- Teamwork and Collaboration
Awards
Regional Manage of the Year, TableRock Residential, 2020, TableRock Tribute Awards Community Manager of the Year, Whitewater Park, 2018, Idaho Apartment Association Property of the Year, 2017, Greystar Excellence Awards Community Manager of the Year, Whitewater Park, 2017, Greystar Excellence Awards Property of the Year, 2016, Greystar Excellence Awards
Timeline
Vice President of Operations
TableRock Residential
06.2023 - Current
Regional Manager
TableRock Residential
08.2019 - 08.2023
Senior Community Manager
GREYSTAR
11.2014 - 08.2019
Senior Community Manager
GREYSTAR
07.2014 - 11.2014
Senior Community Manager
RIVERSTONE
09.2012 - 07.2014
Community Manager
RIVERSTONE
06.2010 - 09.2012
Community Manager
HSC
12.2007 - 06.2010
National Certificate for Pharmaceuticals: Pharmacy Technician -
Milan Institute
High School Diploma -
Meridian High School
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