Summer Heightland
Middleport,ohio
Summary
Dynamic and compassionate professional with a proven track record in customer service and patient care. Excelled in team leadership at Long John Silver's, enhancing customer retention through exceptional service. Skilled in cash handling and vital signs monitoring, demonstrating a blend of empathy and efficiency. Achieved significant improvements in service delivery by leveraging problem-solving abilities and a patient-focused approach.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Long John Silver's
08.2016 - 01.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier Supervisor
Marathon Gas Station
06.2016 - 07.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
Drive-Thru Cashier
Mcdonalds of Marietta LLC
09.2015 - 10.2015
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
State Tested Nursing Assistant
Arbors at Marietta
08.2015 - 09.2015
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
State Tested Nursing Assistant
Marietta Care LLC
07.2015 - 08.2015
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
Cook
Rockin Margaritaville
06.2013 - 07.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
No Degree -
Monroe Centeral
Woodsfield, OHSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Cleaning and sanitation
- Excellent communication
- Teamwork and collaboration
- Multitasking and organization
- Taking and preparing orders
- Flexible schedule
- Food service
- Drive-thru system familiarity
- Bathing assistance
- Patient care
- Basic life support
- Vital signs monitoring
- Compassion and empathy
- Dressing assistance
- Bedside manner
- Privacy and confidentiality
- Patient assessments
- Feeding assistance
- Transfer techniques
- Regulatory compliance
- Range of motion exercises
- Toileting assistance
- Reliable team player
- Direct patient care
- HIPAA compliance
- Recording vital signs
- Patient-focused care
- Collecting vital signs
- Compassionate
- Patient lifting
- Supporting personal needs
- Safety precautions
- Compassionate caregiver
- Adaptable
- End-of-life care
- Documenting behaviors
- Responding to emergencies
- Healthcare ethics
- Maintaining privacy
- Companionship and emotional support
- Valid [state] driver's license
- General housekeeping
- Light housekeeping
- Inpatient care
- Patient management
- Complex Problem-solving
- Mobility assistance
- Trustworthy companion
- Quality assurance
- Catheter change and preparation
- Vital sign recording
- Performing patient intakes
- Calm and level-headed under duress
- Helping with medication
- Assisting with personal grooming
- Monitoring fluids
- Quick problem solver
- Intake recording
- Family support and assistance
- Willingness to learn
- Teamwork
Languages
English
Full Professional
Timeline
Cashier Team Lead
Long John Silver's
08.2016 - 01.2017
Cashier Supervisor
Marathon Gas Station
06.2016 - 07.2016
Drive-Thru Cashier
Mcdonalds of Marietta LLC
09.2015 - 10.2015
State Tested Nursing Assistant
Arbors at Marietta
08.2015 - 09.2015
State Tested Nursing Assistant
Marietta Care LLC
07.2015 - 08.2015
Cook
Rockin Margaritaville
06.2013 - 07.2013
No Degree -
Monroe Centeral
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