Summer Hendrix
Pittsburgh,PA
Summary
Goal-oriented Admissions Officer dedicated to strengthening administrative operations and determining team goals. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
8
8
years of professional experience
Work History
Admissions Officer
South College - Online
02.2023 - Current
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Participated open houses to offer details on class size, activities and student-to-staff ratios.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Guided and supported faculty and staff in development of new programs.
Server
Eddie Merlots
07.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Trainer
Ruths Chris
07.2021 - 06.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Lead Bartender
Crabshack Caribba
01.2020 - 07.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bar Manager
Roosters
05.2015 - 09.2019
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Server
Roosters
02.2015 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Multidisciplinary Studies
West Virginia University
Morgantown, WV12.2019
Skills
- Employee Performance Reviews
- Digital Filing
- Customer Experience
- Admissions and Discharge Processes
- Admissions Requirements
- Customer Service and Rapport
- Courteous Phone Demeanor
- Scheduling and Coordinating
- Performance Monitoring
Timeline
Admissions Officer
South College - Online
02.2023 - Current
Server
Eddie Merlots
07.2022 - 01.2023
Server Trainer
Ruths Chris
07.2021 - 06.2022
Lead Bartender
Crabshack Caribba
01.2020 - 07.2021
Bar Manager
Roosters
05.2015 - 09.2019
Server
Roosters
02.2015 - 05.2015
Bachelor of Arts - Multidisciplinary Studies
West Virginia University
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