Summer Hibbert
Marietta,GA
Summary
Experienced professional with a strong background in administrative-related roles. Proficient in Microsoft Office Suite. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Customer Relations Coordinator
Tech Providers (Porsche Cars North America)
Atlanta, Georgia
09.2023 - 08.2024
- Collaborated with cross-functional teams to ensure seamless customer experiences.
- Ensured adherence to industry standards when dealing with customers.
- Evaluated current processes related to customer interactions and recommended changes for optimization.
- Maintained accurate records of all customer interactions in the company's CRM system.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Addressed inquiries from clients and department team members.
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
- Addressed and resolved all escalated issues and maintained service loyalty.
Administrative Coordinator
Employment Pros( Dekalb Housing Authority)
Decatur, Georgia
07.2023 - 08.2024
- Reviewed invoices for accuracy before submitting them for payment approval.
- Provided administrative support to various departments within the organization.
- Organized and maintained filing systems for sensitive documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
Virtual/Executive Assistant
SLJ Small Business Assoc
Atlanta, GA
11.2016 - 09.2023
- Delivering exceptional individualized Administrative, and Creative Services to Small Business, Start-Up companies, Consulting firms, and Entrepreneurs as an Independent Contractor
- Assisted in developing presentations, documents, spreadsheets and other materials as needed.
- Organized travel arrangements, including flights, accommodations, ground transportation and restaurants reservations.
- Utilized problem solving skills to resolve any issues that arose during the course of business.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Developed and implemented daily, weekly, monthly and quarterly reports for executive team.
Facilities Lead
Wiped
Atlanta, GA
11.2018 - 02.2019
- Manage the day-to-day operations of a Technology based Customer Support Center
- Conducted daily inspections of all building systems, including HVAC, electrical and plumbing.
- Planned and coordinated special events held at the facility such as conferences or banquets.
- Tracked budget expenditures related to facilities management activities.
- Coordinated with vendors on service contracts for facility repairs or replacements.
- Resolved customer complaints regarding issues with building amenities or services.
- Maintained records of inventory levels for supplies used in the upkeep of facilities.
Executive Assistant
Ernst & Young
Atlanta, GA
07.2016 - 11.2016
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed and tracked expenses to meet company budget requirements.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Conducted research on various topics as requested by executives or senior management personnel.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Education
Bachelor of Business Administration - Managerial Science
Georgia State University
Atlanta05-2008
Paralegal Studies
Georgia Perimeter College
Dunwoody01.2004
Skills
- Data Research and Compilation
- Customer Relations
- Executive Schedule Management
- Bookkeeping and Basic Accounting
- Advanced MS Office Suite Proficiency
- Schedule Management
Timeline
Customer Relations Coordinator
Tech Providers (Porsche Cars North America)
09.2023 - 08.2024
Administrative Coordinator
Employment Pros( Dekalb Housing Authority)
07.2023 - 08.2024
Facilities Lead
Wiped
11.2018 - 02.2019
Virtual/Executive Assistant
SLJ Small Business Assoc
11.2016 - 09.2023
Executive Assistant
Ernst & Young
07.2016 - 11.2016
Bachelor of Business Administration - Managerial Science
Georgia State University
Paralegal Studies
Georgia Perimeter College
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