SUMMER HOLMES
Parsons,TN
Summary
Detail-oriented and reliable professional with experience in remote customer service, data entry, and client support. Skilled in managing high-volume tasks with accuracy, empathy, and efficiency. Proven ability to resolve customer issues via phone, chat, and email, while maintaining compliance with company policies. Strong communication, adaptability, and problem-solving skills with a commitment to delivering excellent service in virtual environments.
Overview
11
11
years of professional experience
Work History
Teller
Farmers Bank
Parsons
06.2026 - Current
- Processed deposits, withdrawals, payments, and transfers with consistent accuracy
- Balanced cash drawer, identified discrepancies, and resolved variances promptly
- Verified customer identification and maintained compliance with banking procedures
- Assisted customers with account inquiries, transaction questions, and service requests
Customer Service Representative (Remote)
Automated Health Systems
02.2025 - 06.2026
- Assist clients with understanding, selecting, and enrolling in insurance plans.
- Provide multi-channel support via phone, email, and chat to resolve inquiries.
- Maintain accurate client records and ensure compliance with policies and regulations.
- Collaborate with team members to streamline processes and improve client experience.
Mental Health Technician (Hybrid)
Natchez Trace Youth Academy
07.2023 - 02.2025
- Monitored and documented patient behavior, contributing to individualized care plans.
- Applied de-escalation techniques, reducing behavioral incidents and enhancing safety.
- Recorded patient progress and medication administration with high accuracy.
Production Assistant
Falcon Plastics
12.2015 - 07.2023
- Supported cross-department communication to ensure smooth production operations.
- Coordinated teamwork across multiple units for efficient workflow.
- Contributed to cross-functional projects requiring accuracy and collaboration.
Education
Associate of Applied Science - undefined
Jackson State Community College
12.2019
High School Diploma - undefined
Lexington High School
05.2013
Skills
- Data Entry & Accuracy
- Customer Service Excellence (Phone, Chat, Email)
- Problem Resolution & Active Listening
- Remote Work & Time Management
- Microsoft Office Suite & Computer Proficiency
- HIPAA & Confidentiality Compliance
- Team Collaboration in Virtual Settings
- Critical Thinking & Process Improvement
- Cash handling
Timeline
Teller
Farmers Bank
06.2026 - Current
Customer Service Representative (Remote)
Automated Health Systems
02.2025 - 06.2026
Mental Health Technician (Hybrid)
Natchez Trace Youth Academy
07.2023 - 02.2025
Production Assistant
Falcon Plastics
12.2015 - 07.2023
High School Diploma - undefined
Lexington High School
Associate of Applied Science - undefined
Jackson State Community College