Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Hooper

Shawnee

Summary

Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.

Overview

5
5
years of professional experience

Work History

Front Office Coordinator/Receptionist

Kansas City Eye Clinic
10.2023 - 07.2025
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.

Bartender Trainer/Front Desk Receptionist

Ward Parkway Lanes
01.2021 - 10.2023
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Dental Assistant/Receptionist

Dr. Stephen Chronister, D.D.S
01.2020 - 01.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.

Education

General Sciences

Johnson County Community College
Overland Park, KS
05-2025

Skills

  • Strong customer support skills
  • Front desk operations
  • Guest services coordination
  • Efficient data organization
  • Managing appointment schedules
  • File management expertise

Timeline

Front Office Coordinator/Receptionist

Kansas City Eye Clinic
10.2023 - 07.2025

Bartender Trainer/Front Desk Receptionist

Ward Parkway Lanes
01.2021 - 10.2023

Dental Assistant/Receptionist

Dr. Stephen Chronister, D.D.S
01.2020 - 01.2021

General Sciences

Johnson County Community College

Similar Profiles

CREATE PROFILE