Summer Hoosier

• Built and maintained strong client relationships by addressing customer needs and ensuring satisfaction with custom bobblehead orders.

• Managed end-to-end order processes, including product design, customization requests, and delivery timelines.

• Collaborated with production teams to ensure accurate and timely fulfillment of client orders.

• Developed and implemented sales strategies to meet or exceed revenue targets.

• Provided exceptional customer service by resolving complaints, answering inquiries, and managing expectations.

• Monitored market trends and customer feedback to identify opportunities for new product development.

• Prepared detailed reports on account activity, sales performance, and client retention metrics.

• Assisted with marketing efforts, including promotional campaigns, product showcases, and social media initiatives.

• Oversaw client accounts to ensure successful delivery of pool management services, addressing client needs and ensuring satisfaction.

• Acted as the primary point of contact for clients, maintaining strong relationships and providing exceptional customer service.

• Coordinated staffing, scheduling, and operations for lifeguards and maintenance teams to ensure seamless facility management.

• Conducted regular site visits to inspect pool conditions, ensure compliance with safety standards, and address client concerns.

• Monitored and managed budgets for client accounts, providing detailed reports on expenses and service efficiency.

• Collaborated with internal teams to ensure timely resolution of maintenance issues and implementation of improvement plans.

• Prepared and delivered proposals, contracts, and service agreements tailored to client needs.

• Analyzed client feedback to identify opportunities for service enhancements and foster long-term partnerships.

• Conducted water testing to analyze chemical levels, ensuring pools and spas met safety and quality standards.

• Performed accurate measurements of pH, chlorine, alkalinity, and other chemical properties to maintain proper water balance.

• Prepared chemical treatments and advised clients on appropriate solutions for water quality issues.

• Maintained a clean and organized lab environment, ensuring compliance with safety protocols and industry standards.

• Recorded and analyzed test results, creating detailed reports for clients and internal use.

• Provided exceptional customer service by educating clients on pool and spa maintenance and troubleshooting water chemistry problems.

• Managed inventory of lab supplies, restocking materials, and placing orders as needed.

• Collaborated with team members to resolve complex water treatment challenges and improve service efficiency.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• 
  
• Provided friendly customer service to guests and addressed concerns.
• Ensured proper balance of chemicals like pH and chlorine during pool maintenance tests.

• Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions.

• Maintained a clean and organized sales floor, restocking shelves, and arranging displays to enhance the shopping experience.

• Operated point-of-sale systems efficiently to process cash, credit, and returns accurately.

• Assisted in receiving and unpacking merchandise shipments, ensuring inventory accuracy and proper placement.

• Supported loss prevention efforts by monitoring the sales floor and following company policies to minimize shrinkage.

• Collaborated with team members to meet sales goals and maintain a positive shopping environment.

• Gained thorough product knowledge to effectively upsell and recommend items tailored to customer needs.

• Resolved customer complaints and issues professionally, ensuring satisfaction and loyalty.

• Supervised and mentored a team of six Resident Assistants, providing guidance, support, and performance feedback.

• Coordinated staff schedules, duty rotations, and coverage to ensure efficient operation of the residence hall.

• Facilitated weekly staff meetings to discuss resident concerns, upcoming events, and administrative updates.

• Acted as a liaison between residence life staff and Resident Assistants, ensuring smooth communication and implementation of policies.

• Assisted in planning and executing community-building programs, fostering a safe and inclusive environment for residents.

• Provided conflict resolution and mediation support for staff and residents, ensuring a positive living experience.

• Responded to escalated emergency situations and incidents, ensuring appropriate action and documentation.

• Monitored staff performance, conducted evaluations, and supported team development through training and coaching.

• Fostered a safe and inclusive living environment by promoting community building and addressing resident concerns.

• Served as a peer mentor, providing guidance and support to residents in personal, academic, and social matters.

• Planned and executed educational and recreational programs to enhance residents’ on-campus experience.

• Enforced university policies and community standards, mediating conflicts and resolving issues professionally.

• Responded promptly to emergency situations, ensuring the safety and well-being of residents.

• Conducted regular floor meetings and maintained open communication to keep residents informed of campus resources and events.

• Assisted with administrative tasks, including incident reporting, room inspections, and check-ins/check-outs.

• Collaborated with campus staff and other Resident Assistants to maintain a positive residence hall environment.