Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Jackson

Jacksonville

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

4
4
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
Jacksonville
11.2023 - Current
  • I schedule and reschedule patient visits across various medical specialties.
  • I handle patient demographics, insurance details, and financial screenings.
  • Communication is key as I interact with patients and medical teams both electronically and verbally.
  • Administrative tasks like ABN forms, insurance checks, and appointment prep are also part of my responsibilities.
  • I'm adept at using various electronic systems and medical equipment.
  • I proactively seek ways to enhance processes and provide solutions.
  • Flexibility is crucial, including potential travel and varied schedules.
  • Precision in all patient-related tasks, especially electronic communication, is essential.

Office Specialist

Baptist Health
Jacksonville
07.2023 - 11.2023
  • Greet patients and determine the nature of their visits.
  • Proficiently handle patient registration, appointment scheduling, manage changes and cancellations.
  • Prepare correspondence in accordance with regulations.
  • Update patient demographics ensuring data accuracy and to ensure security of medical records.
  • I organize and maintain medical records.
  • Brief patients on required controls of medical records in accordance with HIPPA Laws.

Clerical Associate

Uf Health
Jacksonville
08.2022 - 07.2023
  • Coordinated hospital records and resources that assisted team members with special projects.
  • Maintained detailed administrative and procedural processes that improve accuracy and efficiency.
  • Processed accounts payable and accounts receivable updates and kept current financial records in the database.
  • Input and analyze data that assisted in implementing and maintaining financial records.
  • Offered diverse clerical support to office team members, managed correspondence in accordance with hospital regulations, answered telephone calls, and tracked documentation.
  • Performed supply duties in relation to organization, replenish, requisition, receipt, issue, storage, inventory, and control of supplies.
  • Examined items received, noted overages, shortages or damages received in shipping, and prepared detailed documentation.
  • Inspected storage areas and recommended replenishment of items when quantities were low, and reviewed requisitions and revised quantities that needed to be ordered based on items on hand and made recommendations for other items when the exact items were not available.

Receptionist / Office Assistant

Paul Mitchell Schools
Jacksonville
06.2022 - 08.2022
  • Greeted clients and determined the nature of their visit, directed/escorted them to their requested area.
  • Answered incoming calls, directing clients to customers, addressing their specific needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Perform supply duties in relation to organization, replenish, requisition, receipt, issue, storage, inventory, and control of supplies.
  • Examined items received, noted overages, shortages or damages received in shipping, and prepared detailed documentation as required.
  • Inspected storage areas and recommended replenishment of items when quantities were low, and reviewed requisitions and revised quantity to be ordered based on the items on hand and made recommendations for other items when the exact item was not available.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Monitored and screened visitors to verify access to facility and verify inter-office personnel.

Medical Scribe

Scribe America
Jacksonville
12.2021 - 04.2022
  • Attended patient appointments and wrote narrative accounts of events using written communication with proper abbreviations, grammar, and spelling.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Accepted dictated notes and produced professional documents with guideline information.
  • Accompanied physicians throughout the day in a fast-paced, sometimes stressful environment.

Education

Bachelors - Psychology

Kennesaw State University
Kennesaw, Georgia
05.2024

Skills

  • Microsoft Word
  • Epic
  • Outlook
  • WordPress
  • Excel
  • PowerPoint
  • Patient registration
  • Access
  • Skype for Business
  • Communication
  • Customer service
  • Electronic Health Records (EHR)
  • Medical documentation
  • HIPAA compliance
  • Patient confidentiality
  • Patient scheduling
  • Coordination
  • Medical terminology
  • Insurance verification
  • Microsoft Office Suite
  • Bookkeeping
  • Administrative support
  • Multitasking
  • Fast-paced environment
  • Team collaboration
  • Attention to detail

Timeline

Desk Operations Specialist

Mayo Clinic
11.2023 - Current

Office Specialist

Baptist Health
07.2023 - 11.2023

Clerical Associate

Uf Health
08.2022 - 07.2023

Receptionist / Office Assistant

Paul Mitchell Schools
06.2022 - 08.2022

Medical Scribe

Scribe America
12.2021 - 04.2022

Bachelors - Psychology

Kennesaw State University
Summer Jackson
Want your own profile? Build for free at Resume-Now.com