Summer Jagana
Bronx
Summary
Experienced with managing various clerical duties, including data entry, document management, and scheduling. Utilizes strong organizational skills and attention to detail to ensure smooth office operations. Knowledge of administrative procedures and software applications critical for supporting business functions.
Overview
11
11
years of professional experience
Work History
Clerical Associate (Civil Service Title)
City of New York
06.2019 - 06.2023
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Developed correspondence letters, memos, and emails.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Customer Service Representative
Pay O Matic
11.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
Whole Foods Market
11.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier supervisor
Jack’s 99 Cent Store
06.2012 - 11.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Bachelor of Professional Studies - Health Administration
Medgar Evers College
Brooklyn, NY06-2018
Skills
- Report preparation
- Document management
- Faxing documents, scanning documents
- Filing systems, data entry
- Confidentiality
- Positive attitude, professional, and mature
- Customer service
- Time management
- Verbal and written communication
- Strong problem solver
- Administrative support
- Office supplies management
Timeline
Clerical Associate (Civil Service Title)
City of New York
06.2019 - 06.2023
Customer Service Representative
Pay O Matic
11.2018 - 05.2019
Cashier
Whole Foods Market
11.2015 - 08.2016
Cashier supervisor
Jack’s 99 Cent Store
06.2012 - 11.2015
Bachelor of Professional Studies - Health Administration
Medgar Evers College
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