Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Jenkins

Fort Worth

Summary

Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.

Overview

8
8
years of professional experience

Work History

Prior Authorization Coordinator

CVS Caremark
10.2024 - Current
  • Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
  • Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Collected and processed patient liability statements prior to service.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Optimized turnaround times for prior authorization requests, collaborating closely with physicians and clinical staff to expedite necessary treatments.
  • Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.

Life Insurance Agent/Senior Credit Analyst/Senior Tax Accountant

Unique Legacy
08.2024 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.

Warranty Services Coordinator

D& M Leasing
03.2022 - 08.2024
  • Submit and cancel warranty contracts
  • Perform Accurints of customer's background reports and interviews
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Coordinated with contracting department to resolve payer issues.
  • Organization and implementation of special projects
  • Back up for receptionist
  • Back up for customer service reports
  • Prepare registers for billing
  • Issue contract reprints from Finance

Store Manager

Liberty Tax Service
01.2020 - 03.2023
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed point of sale opening and closing procedures.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed new store location from ground up by hiring and training efficient team.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Analyzed and interpreted store trends to facilitate planning.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Behavioral Interventionist

Everman ISD
08.2019 - 12.2021
  • Signed diagnostic assessments and individual plans of care to initiate client treatments.
  • Offered crisis counseling and intervention at school, home and in community to support student needs.
  • Collaborated with team members, school personnel and family members to develop individual plans of care for students.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Provided professional development training to educate faculty and staff on laws and regulations governing special education.
  • Mentored new teachers on student progress monitoring and legal document preparation.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Designed individual education plans to encourage student growth according to different learning abilities and needs.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Created plans and communicated deadlines to ensure projects were completed on time.

Permanent Substitute Teacher

Mansfield ISD
08.2017 - 01.2019
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Helped students develop life-long learning skills and good study habits.
  • Worked with principal's office on disciplinary and safety issues.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Assigned, explained and graded homework.
  • Administered standardized assessments with strict requirements and documented information in permanent records.
  • Developed rules and set goals to maintain order in classroom.
  • Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.

Education

Major: Accounting; Minor: Finance - Business

Tarrant County College District
Fort Worth, TX

Major:Accounting; Minor: Finance - Business

Tarleton State University
Stephenville, TX

Associate of Arts - Journalism, Broadcast

Tarrant County College District
Fort Worth, TX

Associate of Arts - Journalism, Broadcast

Texas Southern University
Houston, TX

Bachelor of Science - Criminal Justice

Grand Canyon University
Phoenix, AZ
12.2024

Skills

  • Decision Making
  • Problem Anticipation and Resolution
  • Human Resources Oversight
  • Mathematical Calculation and Reasoning
  • Team Leadership
  • Quality Assurance
  • Verbal and Written Communication
  • Focus and Follow-Through
  • Policy Development and Enforcement
  • Department Oversight
  • Training Management
  • Customer Service Management
  • Finance and Accounting Oversight
  • Administrative Management

Timeline

Prior Authorization Coordinator

CVS Caremark
10.2024 - Current

Life Insurance Agent/Senior Credit Analyst/Senior Tax Accountant

Unique Legacy
08.2024 - Current

Warranty Services Coordinator

D& M Leasing
03.2022 - 08.2024

Store Manager

Liberty Tax Service
01.2020 - 03.2023

Behavioral Interventionist

Everman ISD
08.2019 - 12.2021

Permanent Substitute Teacher

Mansfield ISD
08.2017 - 01.2019

Major: Accounting; Minor: Finance - Business

Tarrant County College District

Major:Accounting; Minor: Finance - Business

Tarleton State University

Associate of Arts - Journalism, Broadcast

Tarrant County College District

Associate of Arts - Journalism, Broadcast

Texas Southern University

Bachelor of Science - Criminal Justice

Grand Canyon University

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