Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Jensen

Las Vegas

Summary

Professional with comprehensive experience in service management. Expertise in inventory control, customer service, and financial operations. Professionally skilled in streamlining operations and training. Strong focus on team collaboration, adaptability, and results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.

Overview

28
28
years of professional experience

Work History

Shop Owner

Self-employeed
06.2015 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Managed day-to-day business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Retained accurate records of purchases, titles and sales.
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
  • Conducted thorough competitor analysis regularly to stay informed about industry trends and developments that might impact business operations or strategy decisions.

Service Manager/Restaurant Manager

Olive Garden
01.2005 - 06.2019
  • Systematically supports sourcing, recruiting and selection of a diverse team of employees for both service and culinary team.
  • Publicly provides company involvement and promotion in community.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Responsible for insuring appropriate training and cross training for both front and back of house team.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Leads over all in restaurant trainers and training of new trainers in the Las Vegas region.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Leverages key food and beverage sales performance metrics to drive overall restaurant sales performance.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Team Building to promote results to deliver excellent guest service and team results.
  • Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
  • Purchasing/ Inventory Management.
  • Fully knowledgeable of all restaurant public health codes and procedures.
  • Balances service, sales and cost of business for company profitability.
  • Provides a high energy approach with team and guests.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Document Controller in Quality Assurance

Autoliv Asp Inc. Airbag Production/ Manufacturing
01.1997 - 01.2001
  • Responsible for maintaining, controlling, and distributing all documents at facility.
  • Organization and filing of all classified and certified documents.
  • Developed and maintained a robust document control system, ensuring accurate record-keeping of all quality-related documents.
  • Maintain electronic files that are released from inside document control.
  • Optimized workflow efficiency with regular audits of existing document control processes, identifying areas for improvement.
  • Coordinate the release of manufacturing planning, blue prints, and control plans.
  • Changing and updating specification logs, process instructions, (Standardized Work Instructions) and forms used for production, training and quality.
  • Use computer programs such as Access, Word, Power Point, and Excel.
  • Maintain quality records assuring proper archive.
  • Performed quality audits on production line, human resources, quality, and supervision.
  • Update status and maintains calibration of all facilities gages and tools.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.

Education

General studies - Human Resources

Utah State University
Logan, Utah
01.2003

Skills

  • Customer service background
  • Self directed and adaptable
  • Staff hiring and training
  • Motivated
  • Waste reduction
  • Health and safety regulations
  • Shipment tracking
  • Employee scheduling
  • Employee development and retention
  • Team management
  • Inventory control and record keeping
  • Operations management
  • Passion for customer satisfaction
  • Organization and prioritization
  • Staff scheduling

Timeline

Shop Owner

Self-employeed
06.2015 - Current

Service Manager/Restaurant Manager

Olive Garden
01.2005 - 06.2019

Document Controller in Quality Assurance

Autoliv Asp Inc. Airbag Production/ Manufacturing
01.1997 - 01.2001

General studies - Human Resources

Utah State University

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