Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Summer Johnson

Daphne,AL

Summary

Adaptable, energetic and customer-oriented with exceptional listening skills. Devoted to delivering quality service and exceeding expectations, while simultaneously maintaining the organization's best interest.

Overview

5
5
years of professional experience

Work History

Real Estate Closing Coordinator

Benton and Lipcomb Law Firm
02.2024 - Current
  • Expedited transaction completion by diligently following up on necessary documentation from all involved parties.
  • Attended weekly networking meetings to drive client acquisition.
  • Reduced errors in document preparation by meticulously reviewing contracts, title commitments, and loan packages.
  • Strengthened client relationships and fostered trust by proactively providing updates on transaction progress throughout the closing process.
  • Maintained positive relationships with external partners such as lenders, agents, and attorneys for seamless coordination during closings.
  • Increased accuracy in financial calculations by verifying the correctness of settlement statements before closing appointments.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Mitigated potential legal issues by conducting thorough research on property titles and identifying any discrepancies or liens.
  • Ensured compliance with industry regulations by staying current on real estate laws and guidelines.

Mortgage Collections Counselor II

Navy Federal Credit Union
05.2023 - Current
  • Contacted members to discuss past due accounts and negotiated payment plans with empathy.
  • Listened to member concerns and discussed solutions that met both creditor and debtor needs.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Established relationships with members to encourage payment of delinquent accounts.
  • Gathered and reviewed member financials to determine appropriate payment assistance.
  • Resolved challenging situations with friendly but firm strategies.
  • Used skip tracing and other techniques to locate debtors.
  • Responsible for overseeing and managing accounts associated with deceased members.
  • Embraced the team role of "de-escalation champion" by coaching colleagues how to overcome objections and navigating escalated calls.
  • Assisted members in setting realistic goals, developing action plans, and monitoring progress towards achievement.

Mortgage Loan Closer

Navy Federal Credit Union
01.2022 - 05.2023
  • Achieved a 90% quality accuracy rating within 6 months tenure.
  • Facilitated the finalization of mortgage transactions by ensuring all necessary documentation is accurate and complete.
  • Adjusted member escrow accounts accordingly based on the property's projected data.
  • Cooperated with various settlement agents nationwide to minimize and finalize members' closing costs.
  • Monitored pipelines diligently to track and log status of loans.
  • Collaborated with Loan Officers and Processors to coordinate the closing process.
  • Ensure compliance with regulatory requirements and provided support during the closing process.
  • Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.

Guest Relations Attendant

Hilton
01.2020 - 01.2022
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Responded promptly to guest inquiries, providing detailed information about property facilities, services, and local attractions.
  • Assist with administrative tasks, including handling phone calls, emails, and completing daily reports.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided services efficiently and with a high level of accuracy.
  • Effectively address and resolve guest concerns or issues, always maintaining a professional and courteous demeanor.
  • Operate hotel reservation and management systems proficiently to facilitate smooth operations and accurate guest information.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

Education

Associate of Applied Science - Paralegal

Coastal Alabama Community College
Fairhope, AL
12.2025

High School Diploma -

Fairhope High School
05.2015

Skills

  • Strong negotiation skills, along with conflict resolution abilities
  • Continuous learning attitude
  • Strong public speaking ability
  • Proficient in Microsoft applications
  • Meticulous attention to detail
  • Leadership
  • Correspondence management
  • Payment handling
  • Professional appearance
  • Organizational skills
  • Attention to detail
  • Empathy and compassion
  • Excellent communication
  • Time management
  • Strong interpersonal skills

Multitasking proficiency

Decision-Making Competence

Record Keeping Efficiency

Team collaboration abilities

Affiliations

  • Coastal Alabama Networking Group

Timeline

Real Estate Closing Coordinator

Benton and Lipcomb Law Firm
02.2024 - Current

Mortgage Collections Counselor II

Navy Federal Credit Union
05.2023 - Current

Mortgage Loan Closer

Navy Federal Credit Union
01.2022 - 05.2023

Guest Relations Attendant

Hilton
01.2020 - 01.2022

Associate of Applied Science - Paralegal

Coastal Alabama Community College

High School Diploma -

Fairhope High School

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