Summer Jordan
Huntington Beach,CA
Summary
Organized and dependable team player who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
12
12
years of professional experience
Work History
Intern, Community Engagement
Roberta Baines-Wheeler Pulmonary Hypertension Awareness Group
08.2023 - Current
- Collaborates with Founder and Executive Director in helping organization to raise awareness of pulmonary hypertension and create community engagement
- Wrote and published 3 newsletters on behalf of organization featuring education on pulmonary hypertension and promoting organization's events
- Works with organization's volunteers and delegates tasks as needed
- Spearheaded branding and marketing redesign for organization on website and social media pages
- Created 80+ social media posts promoting PH awareness between December 2023 through April 2024
- Facilitated successful completion of projects from concept to launch
Nutrition Assistant
Hoag Memorial Hospital Presbyterian
02.2023 - Current
- Engages with patients to guide them through meal selection process based on their dietary needs per their doctor and/or dietician
- Oversees completion selection and delivery of 50 - 60+ meals per day
- Collaborates with Nutrition Assistant Lead and clinical nutrition staff to ensure accuracy in meals and patient satisfaction
- Monitored food/fluid intake and evaluated nutritional status to identify areas of concern and respond accordingly
Educator
Lululemon Athletica
11.2020 - Current
- Works closely with leadership team in meeting and exceeding daily sales goals at one of highest grossing stores in nation
- Implements first-class customer experience with strong communication and relationship building with guests
- Assists in training new educators and guiding them after onboarding.
Group Fitness Instructor (Step Aerobics and Barre)
Newport Peach
05.2017 - Current
- Leads group fitness classes (50 minute per class) for groups up to 14 people in-studio or larger outdoor groups
- Offer modifications as needed depending on physical ability
- Creates routines for each class to offer unique experience
People and Operations Manager
06.2020 - 08.2022
- Oversaw management of clients, instructor training, and various projects for popular fitness studio
- Utilized SaaS applications such as Classpass and MINDBODY to capture and manage client bookings
- Strategic and forward-thinking to meet and anticipate needs of company (e.g., events, trainings, workshops)
- Contributed to content creation for on-demand platform online, which helped to stabilize studio's revenue in wake of COVID-19 restrictions
Client Experience Manager
Northwestern Mutual
08.2018 - 12.2019
- Supported operations for office including wealth management teams and insurance advisors
- Awarded '2019 Professional Team Member of the Year' at office of 100+ employees
- Assisted Chief of Staff in sourcing candidates and worked cross-functionally with other key stakeholders within network.
Executive Assistant
MassMutual
06.2017 - 07.2018
- Oversaw underwriting of life insurance and disability income policies valued at $1 M and above
- Supported financial planners in opening investment accounts, while providing client service support and management
- Analyzed client/policy data using Salesforce to improve retention.
Admissions Officer
Atlantic Bridge Program
01.2014 - 08.2016
- Worked with Executive Director in managing enrollment of North American and non-EU students into health science programs in Ireland
- Represented company at international conferences and managed interview sessions during candidate selection process scheduling 20+ interviews daily
- Advised students on post-acceptance process (e.g. background checks, medical reports, tuition payments)
Patient Coordinator/Event Planner
Pacific Center for Plastic Surgery
11.2011 - 01.2014
- Served as first and last point of contact to support patients
- Generated reports to audit daily financials to present to key stakeholders
- Managed daily cash deposits to practice's bank account
- Coordinated informational events (in-house and off-site) to promote procedures and services offered by practice
Education
Master of Science - Community Medicine
Keck Graduate Institute (Claremont Colleges)
Claremont, CA05.2024
Bachelor of Arts - Psychology
University of California, Merced
Merced, CA05.2010
Skills
- Report Writing
- Presentations
- Project Management
- Strong Communicator
- Operations Support
- Creative and Resourceful
- Problem-Solving
Timeline
Intern, Community Engagement
Roberta Baines-Wheeler Pulmonary Hypertension Awareness Group
08.2023 - Current
Nutrition Assistant
Hoag Memorial Hospital Presbyterian
02.2023 - Current
Educator
Lululemon Athletica
11.2020 - Current
People and Operations Manager
06.2020 - 08.2022
Client Experience Manager
Northwestern Mutual
08.2018 - 12.2019
Executive Assistant
MassMutual
06.2017 - 07.2018
Group Fitness Instructor (Step Aerobics and Barre)
Newport Peach
05.2017 - Current
Admissions Officer
Atlantic Bridge Program
01.2014 - 08.2016
Patient Coordinator/Event Planner
Pacific Center for Plastic Surgery
11.2011 - 01.2014
Master of Science - Community Medicine
Keck Graduate Institute (Claremont Colleges)
Bachelor of Arts - Psychology
University of California, Merced
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