Summer Kahler
Inverness
Summary
Dynamic and results-driven professional with extensive experience at Central Cafe and Bakery, excelling in exceptional customer service and relationship building. Proven track record in performance management and team collaboration, successfully increasing sales through strategic upselling and fostering a positive dining atmosphere. Committed to operational excellence and enhancing guest experiences.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2
2
years of professional experience
Work History
Server/General Manager
Central Cafe and Bakery
08.2024 - 02.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
Server/Manager
Cinnamon Sticks
10.2022 - 01.2024
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
Associate of Science - Business And Organization Management
College of Central Florida
Ocala, FL05-2024
High School Diploma -
Citrus High School
600 W Highland Blvd, Inverness FL 3445205-2019
Skills
- Hostess support
- Daily specials memorization
- Team member support
- Performance management
- Lead generation
- Relationship building
- Marketing
- Team collaboration
- Exceptional customer service
- Service prioritization
- Price memorization
Timeline
Server/General Manager
Central Cafe and Bakery
08.2024 - 02.2025
Server/Manager
Cinnamon Sticks
10.2022 - 01.2024
Associate of Science - Business And Organization Management
College of Central Florida
High School Diploma -
Citrus High School
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