Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Lane

Newton,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and effective client relationship management skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Acquired a wealth of knowledge over the years and have held different positions within the companies which has allowed for professional growth.

Overview

14
14
years of professional experience

Work History

Content Manager

Revalize Software
07.2022 - Current
  • Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
  • Managed content distribution to online channels and social media platforms.
  • Edited and proofread all written materials, maintaining high standard of grammar and style consistency.
  • Presented monthly reports on key performance metrics to senior management, providing insights into areas requiring attention.
  • Developed and managed content calendar to meet deadlines and engagement goals.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Conducted research and collaborated with subject matter experts to develop accurate content.
  • Conducted thorough research to produce accurate, informative, and relevant industry-related content.
  • Assisted with recruitment process by conducting interviews and evaluating writing samples of potential team members.

Sr. Content Specialist

Revalize Software
03.2022 - Current
  • Stayed current on industry trends and competitor activity to inform content strategy decisions.
  • Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
  • Managed editorial calendar, ensuring timely publication of relevant, high-quality content pieces.
  • Strengthened content through proofreading and editing.
  • Created content for websites and online publications.
  • Built, established and maintained relationships with sources.
  • Managed competing deadlines with efficiency.

Associate Account Manager

Revalize Software
02.2021 - Current
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Resolved complex client issues by working closely with various departments within company, fostering cross-functional collaboration.
  • Boosted client satisfaction by managing accounts effectively and addressing concerns promptly.
  • Conducted regular account reviews to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
  • Contributed to successful launch of new products and services by providing valuable feedback on client needs and expectations.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.

Account Coordinator Supervisor

MicroD, Inc.
10.2010 - 02.2021
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
  • Contributed to ongoing development of internal processes for increased efficiency within account management team.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Education

Some College (No Degree) - Business Administration And Management

Catawba County Community College
Hickory

High School Diploma -

Maiden High School
Maiden, NC
06.1989

Skills

  • Strategic content planning
  • Project Leadership
  • Brand Messaging
  • Content Production
  • Content Curation
  • Content Management
  • Client Relations
  • Content sourcing
  • Content Development

Timeline

Content Manager

Revalize Software
07.2022 - Current

Sr. Content Specialist

Revalize Software
03.2022 - Current

Associate Account Manager

Revalize Software
02.2021 - Current

Account Coordinator Supervisor

MicroD, Inc.
10.2010 - 02.2021

Some College (No Degree) - Business Administration And Management

Catawba County Community College

High School Diploma -

Maiden High School

Similar Profiles

CREATE PROFILE
Summer Lane