Summer Linden
Phoenix,Arizona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Lead
Old Navy
Phoenix, Arizona
06.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Stocked shelves at retail locations during deliveries as required.
- Implemented processes that improved accuracy of cash handling procedures within the store environment.
- Reviewed weekly reports from department heads regarding progress towards meeting established goals.
Claims Adjuster
State Farm Insurance
Tempe, AZ
07.2023 - 11.2023
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
W. L. Gore & Associates
Phoenix, AZ
10.2019 - 05.2022
- Built quality products by following production instructions, operating machinery, and adhering to safety regulations
- Organized work area for maximum efficiency and maintained cleanliness at all times
- Practiced safe work habits by adhering to safety procedures and guidelines
- Utilized problem solving skills to quickly resolve any issues that arose during production runs
- Adapted quickly to changing requirements within the manufacturing process
- Followed company policies, good manufacturing procedures and quality system regulations to drive product integrity and quality control
Arion Care Solutions, LLC
Phoenix, Arizona
06.2017 - 10.2019
- Developed behavior plans and implemented them in a variety of settings to assist clients with increasing desired behaviors
- Maintained accurate records of client performance and progress towards goals
- Organized activities designed to promote generalization of target skills across environments
- Practiced positive reinforcement to encourage desirable behaviors
- Trained families on how to implement ABA principles at home
Styles for Less
Phoenix, Arizona
06.2017 - 10.2017
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Organized company merchandise and displays to increase brand awareness and product sales
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
Oregano's Pizza Bistro
Cave Creek, AZ
04.2017 - 07.2017
- Removed plates and glasses from tables after meals
- Assisted in setting up and clearing tables quickly and efficiently
- Helped to set up large parties and special events
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Answered phone calls to take reservations and address guest questions and concerns
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Provided excellent customer service by being attentive to guests' needs and requests
- Provided superior customer service by quickly and efficiently delivering food to guests
Kohl's Stores
Phoenix, Arizona
03.2014 - 06.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
- Answered incoming calls promptly and professionally following established guidelines
Balance Transfer
Phoenix, AZ
06.2016 - 01.2017
- Ensured compliance with applicable laws and regulations when making decisions about customer accounts
- Utilized problem solving skills to resolve disputes between customers and creditors
- Evaluated customer requests for additional lines of credit or loan applications for approval or denial recommendations
- Assisted customers with inquiries regarding account status, payment arrangements, and credit balance discrepancies
Education
Boulder Creek High School
Anthem, AZ05.2015
Skills
- Empathy and Compassion
- Communication skills
- Documentation review
- Analysis skills
- Computer skills
- Time management
- Legal Compliance
- Active Listening
- Insurance regulations
- Attention to Detail
- Stocking Supplies and Retail Products
- Retail display setups
Certification
Auto Claims Adjuster License
Timeline
Senior Lead
Old Navy
06.2024 - Current
Claims Adjuster
State Farm Insurance
07.2023 - 11.2023
W. L. Gore & Associates
10.2019 - 05.2022
Arion Care Solutions, LLC
06.2017 - 10.2019
Styles for Less
06.2017 - 10.2017
Oregano's Pizza Bistro
04.2017 - 07.2017
Balance Transfer
06.2016 - 01.2017
Kohl's Stores
03.2014 - 06.2017
Boulder Creek High School
Similar Profiles
Bramhall LisaBramhall Lisa
Cashier at Old NavyCashier at Old Navy
Leo SheratonLeo Sheraton
Retail Sales Associate at Old NavyRetail Sales Associate at Old Navy
Alexis TurnerAlexis Turner
Acting General Manager/ Community Leader at Old NavyActing General Manager/ Community Leader at Old Navy
Chris David BristolChris David Bristol
Assistant Manager at Old NavyAssistant Manager at Old Navy
Elias MercadoElias Mercado
Lifeguard/SSI at City of Phoenix Aquatics DivisionLifeguard/SSI at City of Phoenix Aquatics Division