Summer Long

Reviewed customer reports and unscheduled requests daily, ensuring timely updates to scheduled perm services and accurate route sheet headers., Geocoding, Closing Routes Ontime, Disposal Reconciliation, Cancelling Routes, Creating Route Sheets, Process Alternate Date, Service Recordings, Facilitated media connections, Unscheduled/call in requests, Communicated instructions to drivers, Identified and flagged delayed routes, Customer & CRC Communication, Capacity Planning & Dynamic Route Strategy, Temporary Transfer of stops, Crew-In, Schedule Perm Services, Print route sheets, Driver notes on routes, Carryover/changing promise date, Suspend loads and dry runs, Unscheduled requests, Route Maintenance, Motus (phones), Tablets, Cintas uniforms, Bulk Pick Up scheduling, Provided customer service support, Managed pay portal operations, Maintaining filing system and report updates and maintenance. Supported sales teams by providing accurate information on locations and availability to enhance customer service. I won the Committed to Serve Award in 2024 and was nominated for the Driven Award in 2025 I am on the following internal committees: Sustainability in Action, Community Involvement and Customer Zeal

• Led strategic planning for content development and publication schedules.
• Oversaw editorial processes, ensuring adherence to quality standards and deadlines.
• Implemented digital marketing strategies to increase subscription rates and engagement.
• Increased readership with targeted marketing strategies and engaging content development.
• Coordinated cross-functional efforts between editorial, design, production, marketing, sales departments ensuring a cohesive workflow from ideation to final product delivery.
• Collaborated with external agencies for targeted advertising campaigns that drove subscriber growth.
• Streamlined production workflows, enhancing operational efficiency across departments.
• Implemented cost-saving measures while maintaining the highest level of product quality.
• Established clear communication channels among team members to facilitate collaboration on projects with tight deadlines.
• Analyzed reader feedback to optimize content relevance and attract diverse audiences.
• Mentored junior staff on best practices in journalism and editorial ethics.
• Coordinated community outreach initiatives to strengthen brand presence in local markets.
• Coordinated cross-functional efforts among editorial, design, production, marketing, and sales teams to ensure cohesive workflow from ideation to final product delivery.
• Directed concept development meetings with creative teams for innovative publication ideas that resonated with readers.
• Successfully launched digital versions of print publications expanding reach into new markets and increasing overall revenue.
• Managed a diverse team of editors, designers, and writers for successful project and Achievements
• Managed diverse team of editors, designers, and writers, overseeing successful project execution and recognition.

I was involved in all aspects of the business, daily operation and management . I manage several different publications including the weekly paper, Advantage, Christmas tab, Spring Sports, Graduation Review, Reunion Days tab, Honor tab, Pigskin Preview, Back to school tab, Hometown Heroes, Health Matters and many more. I was responsible for time sheets, payroll, supply orders, invoicing, Quickbooks, Adspace management. I am in charge of the Facebook page and the Website, cash management, deposits, Accounts Receivable. I was responsible for building my team, Hiring and training, letting go when necessary. I have 17 employees that report directly to me, 50 employees overall.

We won 29 awards from the Oklahoma Press Association.