Summer Lundquist
Honolulu,Hawaii
Summary
Detail-oriented with excellent communication skills, thrive in fast-paced environments. Ability to manage multiple tasks effectively and efficiently while maintaining high standards of quality. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Committed to contributing expertise and dedication to achieving organizational success.
Overview
2026
2026
years of professional experience
Work History
Bookkeeper
Wallace Enterprises LLC
2022 - Current
- Maintain and processed invoices, deposits, and money logs.
- Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Establish QuickBooks accounting system to reflect accurate financial records.
- Reconcile and correct issues with financial records.
- Post daily receipts and payments.
- Generate invoices upon receipt of billing information and track collections.
Project Position through Instant Teams
Boomtown
10.2021 - 12.2021
- Transfer and edit data from excel to company software
- Form building for company surveys
- Multitasking from different screens
- Using company software to edit, replace, and make sure all fields are working properly
Intern
Instant Teams Remote Work Internship
08.2021 - 12.2021
- Basic knowledge of different remote customer service options and strategies
- Basic knowledge of sales through remote work
- 80 hrs of Internship completed
- Certification received for HIPAA, Work Remote, Remote Support Agent, & Internship Certificate.
- Trained in using slack, & zendesk.
Front Desk Agent
Laylow Autograph Collection
03.2017 - 03.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
Assistant Store Manager
Jamba Hawaii
08.2014 - 03.2017
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue
Education
Certified Pharmacy Technician - Course
Leeward Community College
Honolulu, HI04.2022
Certified Medical Administrative Assistant - Course
Leeward Community College
Honolulu, HI10.2021
Skills
- Customer relations
- Spreadsheet tracking
- Scheduling
- Data inputting
- Bookkeeping software
- Time tracking
- Quickbooks
- Credit card payment processing
- Data entry
- Escalation management
- Multi-line telephone operations
- Multitasking and organization
Timeline
Project Position through Instant Teams
Boomtown
10.2021 - 12.2021
Intern
Instant Teams Remote Work Internship
08.2021 - 12.2021
Front Desk Agent
Laylow Autograph Collection
03.2017 - 03.2020
Assistant Store Manager
Jamba Hawaii
08.2014 - 03.2017
Certified Medical Administrative Assistant - Course
Leeward Community College
Bookkeeper
Wallace Enterprises LLC
2022 - Current
Certified Pharmacy Technician - Course
Leeward Community College
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