Summer Maine
Vancouver,WA
Summary
Dedicated Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
3
3
years of professional experience
Work History
Clinical Receptionist
Columbia River Mental Health Services
11.2023 - Current
- Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Ensured a clean and welcoming waiting area for patients, promoting a positive first impression of the clinic.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Process Guide
Amazon PDX9
07.2021 - 08.2022
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
- Implemented process improvements for increased productivity and cost savings.
- Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
- Collaborated with cross-functional teams to identify opportunities for process optimization.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Spearheaded continuous improvement initiatives, resulting in streamlined operations and heightened team morale.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Skills
- HIPAA Compliance
- Office Administration
- Appointment Management
- Medical Billing
- Front Desk Operations
- Patient Check-In
- Patient Scheduling
- Telephone Etiquette
- Multitasking Abilities
- Organizational Skills
- Customer Service
Timeline
Clinical Receptionist
Columbia River Mental Health Services
11.2023 - Current
Process Guide
Amazon PDX9
07.2021 - 08.2022
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