Summer Maine
Vancouver,WA
Summary
Dedicated Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
3
3
years of professional experience
Work History
Clinical Receptionist
Columbia River Mental Health Services
2023.11 - Current
- Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Ensured a clean and welcoming waiting area for patients, promoting a positive first impression of the clinic.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Process Guide
Amazon PDX9
2021.07 - 2022.08
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
- Implemented process improvements for increased productivity and cost savings.
- Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
- Collaborated with cross-functional teams to identify opportunities for process optimization.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Spearheaded continuous improvement initiatives, resulting in streamlined operations and heightened team morale.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Skills
- HIPAA Compliance
- Office Administration
- Appointment Management
- Medical Billing
- Front Desk Operations
- Patient Check-In
- Patient Scheduling
- Telephone Etiquette
- Multitasking Abilities
- Organizational Skills
- Customer Service
Timeline
Clinical Receptionist
Columbia River Mental Health Services
2023.11 - Current
Process Guide
Amazon PDX9
2021.07 - 2022.08
Similar Profiles
Nelly BamaNelly Bama
Mental Health Counseling Intern at Columbia River Mental Health ServicesMental Health Counseling Intern at Columbia River Mental Health Services
Tammy De JongTammy De Jong
CHIEF HR OFFICER/HR DIRECTOR at Columbia River Mental Health ServicesCHIEF HR OFFICER/HR DIRECTOR at Columbia River Mental Health Services
Ashley HelyarAshley Helyar
Program Coordinator at Clark County Public HealthProgram Coordinator at Clark County Public Health