SUMMER MALONE
Shreveport,LA
Summary
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Account Representative
Conifer Health
09.2025 - Current
- Managed patient account inquiries, ensuring timely and accurate responses to billing concerns.
- Processed insurance claims, verifying patient eligibility and resolving discrepancies effectively.
- Collaborated with healthcare providers to obtain necessary documentation for claim processing.
- Analyzed account data to identify trends, improving revenue cycle management processes.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Manager
Belles Auto Title
06.2019 - 08.2025
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Mentored junior staff, fostering professional development and enhancing team collaboration skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Customer Service Representative/Loan Processor
Citizens National Bank
03.2011 - 06.2019
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly and in appropriate manner Provided primary customer support to internal and external customers in fast-paced environment
Property Manager
Fairfield Property Management
11.2008 - 02.2011
- Introduced prospective tenants to types of units available and performed tours of premises
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed Responded to all Common Area Maintenance (CAM) inquiries
- Followed up on delinquent tenants and coordinated collection procedures Performed background checks on over 100 apartment applicants
Bank Teller
Regions Bank
09.2007 - 11.2008
- Promoted products or services to each customer to consistently achieve sales targets
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Enthusiastically greeted customers and offered dedicated service during entire transaction
Education
No Degree - Business Administration
Bossier Parish Community College
Bossier City, LA01-2026
Skills
- Administrative Support
- Customer Service
- Conflict Resolution Specialist
- Report Preparation
- Retail Store Support
- Record Keeping
- Account Management
- Credit Card Processing
- Prioritization
- Decision Making
- Time Management
- Multitasking
- Problem Solver
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Medical Billing Understanding
Timeline
Patient Account Representative
Conifer Health
09.2025 - Current
Manager
Belles Auto Title
06.2019 - 08.2025
Customer Service Representative/Loan Processor
Citizens National Bank
03.2011 - 06.2019
Property Manager
Fairfield Property Management
11.2008 - 02.2011
Bank Teller
Regions Bank
09.2007 - 11.2008
No Degree - Business Administration
Bossier Parish Community College