Summer Manning
Frederick,MD
Summary
Proactive and experienced store manager, with extensive knowledge in daily duties, inventory control, and employee operations. Demonstrated success in enhancing customer satisfaction through effective training and problem-solving. Strengths include team leadership, easy communication, and a focus on creating positive customer/employee experiences when on the job. Well trained in customer and peer rapport to facilitate a welcoming and open work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
The Wooden Keg
09.2022 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Controlled store ordering/stocking processes by maintaining knowledge of customer consumption and product rotation each week
Store Manager
Debbie's Soft Serve
10.2020 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Completed point of sale opening and closing procedures.
Professional Nanny
Private Family
12.2018 - 11.2020
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized educational outings such as museum visits or nature walks, integrating hands-on learning experiences into everyday life.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
- Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
- Taught children everyday skills and language.
- Supported children''s emotional growth by providing a nurturing environment and addressing individual needs.
Sales Associate
Pier One Imports
05.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - International Relations/French
Salisbury University
Salisbury, MD05.2018
Certificate of Semester Completion - The French Language
Universite De Lyon II
Lyon, FranceSkills
- Customer Service
- Problem-Solving
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Multitasking and Organization
Accomplishments
- Bi-Lingual (English/French)
Certification
- Techniques of Alcohol Management (TAM) Certified through the Maryland Board of Liquors (certified through December 2027)CPR Certified (up for renewal in October 2024; willing to renew)
- CPR Certified (up for renewal in October 2024; willing to renew)
Languages
French
Full Professional
Timeline
Store Manager
The Wooden Keg
09.2022 - 05.2024
Store Manager
Debbie's Soft Serve
10.2020 - 10.2022
Professional Nanny
Private Family
12.2018 - 11.2020
Sales Associate
Pier One Imports
05.2015 - 08.2017
Bachelor of Arts - International Relations/French
Salisbury University
Certificate of Semester Completion - The French Language
Universite De Lyon II