Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Summer Mantooth

Decherd,Tennessee

Summary

Hardworking Automotive Technician with 4+ years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

10
10
years of professional experience

Work History

Tire and Lube Technician

Carmax
06.2022 - Current
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Automotive Technician

Wal-Mart
10.2019 - 06.2022
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Kept shop areas neat, clean and free of safety hazards.
  • Greeted customers and answered questions about oil changes and other services.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Cleaned automotive service bays and removed debris to promote organized work environment.
  • Suggested additional services to customers in order to meet upsell goals.
  • Dismounted and mounted tires to perform air checks, rotations and rebalances.

Online Grocery Associate

Wal-Mart
10.2018 - 10.2019
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Loaded and unloaded orders at customer's homes or locations.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Wireless Department Manager

Wal-Mart
11.2015 - 10.2018
  • Trained and developed personnel to improve safety, employee relations and resolve electronic issues.
  • Recruited and developed employees for wireless department.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained store equipment, printers and fax machines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Housewares Associate

Wal-Mart
07.2015 - 11.2015
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cashier

Wal-Mart
04.2014 - 10.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Welcomed customers and helped determine their needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on sales software system operation.

Cook

Willows Of Winchester
10.2014 - 07.2015
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Ordered and received products and supplies to stock kitchen areas.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Transitioned between breakfast and lunch service.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Cashier

Raphael's
02.2013 - 11.2013
  • Processed customer refunds and exchanges according to established guidelines.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Automotive Technician - Automotive Mechanics

Tennessee College of Applied Technology
Shelbyville, TN
04-2022

GED -

Franklin County High School
Winchester, TN
11-2013

Skills

  • Ticket writing
  • Replacing parts
  • System repairs
  • Brake systems understanding
  • Inspecting vehicles
  • Installing equipment
  • Electrical experience
  • Operating air compressors
  • Safety awareness
  • Preventive Maintenance
  • Hand and power tools
  • Diagnostic skills
  • Customer Relations
  • Changing tires
  • Chemical disposal
  • Troubleshooting skills
  • Inventory organizing
  • Documentation skills
  • Tire balancing
  • Oil changes
  • Vehicle alignment
  • Preventive maintenance services
  • Tire Damage Repair
  • Battery Replacement
  • Automotive Maintenance

Accomplishments

    Achieved GoldStar Technician status by completing appropriate by times for an entire year.

Timeline

Tire and Lube Technician

Carmax
06.2022 - Current

Automotive Technician

Wal-Mart
10.2019 - 06.2022

Online Grocery Associate

Wal-Mart
10.2018 - 10.2019

Wireless Department Manager

Wal-Mart
11.2015 - 10.2018

Housewares Associate

Wal-Mart
07.2015 - 11.2015

Cook

Willows Of Winchester
10.2014 - 07.2015

Cashier

Wal-Mart
04.2014 - 10.2015

Cashier

Raphael's
02.2013 - 11.2013

Automotive Technician - Automotive Mechanics

Tennessee College of Applied Technology

GED -

Franklin County High School

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Summer Mantooth