Summer Martinez
Apopka,FL
Summary
Energetic Customer Service Representative with 20+ years of experience resolving complex customer inquiries. Passionate about building strong customer relations, driving brand loyalty and increasing customer engagement.
Overview
16
16
years of professional experience
Work History
Verififcations
All Inclusive 4U Vacations
02.2014 - 05.2019
- Promote products, services and programs
- Provide notifications to customers and patrons
- Prepare documentation for contracts, transactions and regulatory compliance
- Respond to customer questions and concerns
- Execute sales and other financial transactions
- Collect deposits, payments and fees
- Calculate cost of goods and services
- Refer customers to appropriate personnel
- Maintain financial and account records
- Discuss goods or services information with customers and patrons
Front Office Manager
Florida Injury
01.2009 - 01.2014
- Calculate financial data
- Prepare research and technical reports
- Compile date and documentation
- Prepare employee work schedules
- Administer personnel recruitment and hiring activities
- Examine documents to verify adherence to requirements
- Train personnel
- Supervise clerical and administrative personnel
- Explain regulations, policies and procedures
- Respond to patients questions and concerns.
Front Desk Receptionist
St. Germain Chiropractic Pain And Injury
07.2006 - 12.2008
- Analyze operational and research data
- Calculate costs of goods and services
- Collect deposits, payments and fees
- Operate computers and computerized equipment
- Proofread documents, records and other files to ensure accuracy
- File documents and records
- Respond to patient questions and concerns
- Schedule appointments
- Greet patients, patrons and visitors
- Answer telephones to direct calls and provide information
Receptionist
Eye Physicians Of Central Florida
07.2003 - 07.2006
- Analyze operational and research data
- Calculate costa of goods and services
- Collect deposits, payments and fees
- Operate computers and computerized equipment
- Proofread documents, records and other files to ensure accuracy
- File documents and records
- Respond to patients questions and concerns
- Schedule appointments
- Greet patients, patrons and visitors
- Answer telephones to direct calls and provide information
Education
High School Diploma -
Lake Mary High School
Lake Mary04.2003
Skills
- Attention to Detail
- Customer Service
- Computer Skills
- Type 64 WPM
- Multi-line Phone Systems
- Computer Literacy
- Organizational Skills
- Time Management
- Data Entry
- Communication Skills
Timeline
Verififcations
All Inclusive 4U Vacations
02.2014 - 05.2019
Front Office Manager
Florida Injury
01.2009 - 01.2014
Front Desk Receptionist
St. Germain Chiropractic Pain And Injury
07.2006 - 12.2008
Receptionist
Eye Physicians Of Central Florida
07.2003 - 07.2006
High School Diploma -
Lake Mary High School
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