Summary
Overview
Work History
Education
Skills
Timeline
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Summer Mcdonald

Corpus Christi

Summary

Dynamic Freight Manager at Big Lots with proven expertise in warehouse management and supplier relationships. Enhanced operational efficiency by optimizing layouts and reducing shipment errors. Strong communicator and team leader, fostering collaboration and improving customer satisfaction through effective problem-solving and staff mentorship. Committed to maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Freight Manager

Big Lots
01.2024 - 12.2025
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
  • Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
  • Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Support Team Lead

Big Lots
04.2023 - 01.2024
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Provided regular feedback to team members on their performance, fostering growth and development opportunities.
  • Established open communication channels within the team, promoting collaboration and innovation in problemsolving.
  • Managed a team of customer support representatives, ensuring consistent quality in service delivery.
  • Collaborated with cross-functional teams to address customer needs and improve overall experience.
  • Coordinated schedules to ensure adequate coverage during peak hours or periods of increased call volume without compromising service quality standards.
  • Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
  • Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
  • Assisted in creating innovative marketing campaigns that ultimately drove traffic into the store and increased sales.
  • Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Customer Service Cashier

Big Lots
10.2022 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.

Education

Richard King High School
Corpus Christi, TX

Skills

  • Supplier relationships
  • Warehouse management
  • Teamwork
  • Customer service
  • Problem-solving
  • Loading and unloading
  • Worker supervision
  • Excellent communication
  • Team leadership
  • Daily operations management
  • Heavy lifting

Timeline

Freight Manager

Big Lots
01.2024 - 12.2025

Customer Support Team Lead

Big Lots
04.2023 - 01.2024

Customer Service Cashier

Big Lots
10.2022 - 04.2023

Richard King High School

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Summer Mcdonald