Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Moon

Forest

Summary

Driven Multi-Store Supervisor at Sheetz with a proven track record in operational efficiency and employee development. Thrives in challenging environments and under pressure. Very thorough with each task at hand. Committed to results and maintaining high standards of service excellence. Passionate about continuous learning and professional development.

Overview

12
12
years of professional experience

Work History

Multi-Store Supervisor

Sheetz
Lynchburg
09.2023 - Current
  • Oversaw daily operations across multiple store locations to ensure efficiency.
  • Implemented inventory control procedures to minimize waste and enhance stock levels.
  • Trained and mentored store associates on customer service best practices and operational standards.
  • Maintained effective communication between corporate headquarters and individual stores regarding any updates or changes in policy or procedure.
  • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
  • Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
  • Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.

Assistant/Hospitality Manager

Sheetz
Lynchburg
07.2013 - Current
  • Oversaw nightly money counting/verification through computer software to ensure all sources of income were being handled correctly by employees and researching them if not done so
  • Maintained inventory by weekly counts to ensure having product that was needed, and to research variance reports if there were any discrepancies
  • In charge of keeping store staffed-knowing when to create job requisitions and doing so as needed.
  • Interviewed, hired, and trained new employees by demonstrating best methods for serving our guests by company standards.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Was responsible for maintaining HR role in store level, communicating to corporate any violations of company policies and worked closely with them in write-ups, disciplinary actions and firings
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Motivated and rewarded employees to improve engagement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised a team of 6 to 10 people on each shift, while also being in charge of handling over 30 employees when it came to HR related issues/ensuring company policies were being met
  • Quickly resolved any issues that arose from customers or employees in a timely and professional manner
  • Maintained a visually pleasing store by having high quality cleaning standards
  • Delegated my team in going above and beyond while also keeping supportive relations with them

Education

Some College (No Degree) - General Studies

CVCC
Lynchburg, VA

Skills

  • Managerial background
  • Multitasking capacity
  • Conflict resolution
  • Attention to detail
  • Time management
  • Problem solving
  • Professionalism
  • Solution coordination
  • Operational efficiency
  • Leadership
  • Employee relations
  • Corrective/disciplinary Actions
  • Interviewing/hiring
  • HR practices
  • Inventory control
  • Store merchandising
  • Operations management
  • Effective communication
  • Excellent customer service
  • Team building
  • Employee motivation
  • Staff training/development
  • Organizational structuring
  • Assignment delegation

Timeline

Multi-Store Supervisor

Sheetz
09.2023 - Current

Assistant/Hospitality Manager

Sheetz
07.2013 - Current

Some College (No Degree) - General Studies

CVCC

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