Summary
Overview
Work History
Education
Skills
Timeline
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Summer Morrison

Prescott Valley,Arizona

Summary

Dynamic Office Manager with a proven track record at Goodcare Network, excelling in organizational skills and office administration. Expert in enhancing client satisfaction and streamlining operations, demonstrated through successful team training and effective crisis intervention. Balances meticulous data entry with empathetic customer service, achieving significant improvements in client well-being and operational efficiency.

Overview

9
9
years of professional experience

Work History

Behavioral Health Residential Office Manager

Goodcare Network
11.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • payroll, time sheets and scheduling.


  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Educated families on coping strategies and supportive techniques to enhance their ability to manage challenging behaviors at home effectively.
  • Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
  • Led regular case conferences to review client progress, identify potential barriers to success, and adjust treatment plans accordingly.
  • Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
  • Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
  • Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
  • Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
  • Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
  • Connected patients to community resources, increasing support networks and promoting overall wellbeing.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • communicating with insurance did monthly continued stay request.
  • set-up doctors appointments and transportation.
  • fielded admission and discharge paperwork for the insurance.
  • submitted prior authorizations through insurance.


Deli Manager

Safeway
04.2016 - 04.2021
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Inventoried food products and associated materials on weekly basis.
  • Set schedules for 10 staff by planning and designating shifts and hours.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.
  • Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

GED -

Yavapai College
Prescott, AZ
06-1997

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clerical Support
  • Scheduling and calendar management

Timeline

Behavioral Health Residential Office Manager

Goodcare Network
11.2021 - Current

Deli Manager

Safeway
04.2016 - 04.2021

GED -

Yavapai College

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Summer Morrison