Summer Mullen
San Diego,Ca.
Summary
Innovative Director with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident leader who motivates, trains and manages team to meet expectations every day.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Environmental Service Supervisor
UC San Diego, UCSD
09.2022 - Current
- Monitor and ensure compliance with departmental standards and regulatory requirements
- Supervise workers, coach for improvement, review performance and assessment competency to ensure compliance with safety, infection control and regulatory standards
- Completion of Performance Management Program (PMP) ensuring performance, attendance, and conduct of staff complies with standards and policies, and takes prompt action when required
- Ensures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs
- Recommends the hiring, firing, promotion, demotion, merit increase, transfers and/or discipline of employees and other personnel changes
- Conducts inspections in designated area and logs results, investigates complaints regarding housekeeping service and equipment and takes corrective actions
- Formulates reports for Associate Director or Regional Manager of assigned area
- Monitors vendor activities to assure results are delegated
- Responds quickly to issues, concerns, or requests and resolves them in a timely manner
- Work with the shift manager to ensure the environmental services team consistently provides efficient and effective high-quality service
- Payroll
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Established and enforced safety protocols and guidelines for staff.
Guard Card
01.2016 - Current
Custodian
UC San Diego
San Diego, UCSD
02.2020 - 09.2022
- (EVS)
- Lead EVS trainer for all new staff
- Demonstrate the chemical preparation and cleaning process seven step method and cleaning cart setup
- Familiar with EPIC bed management system
- Cleaning patient rooms after they have been discharged
- Properly Sanitizing Covid-19 rooms
- Cleaning Nurse stations
- Disposing of Bio and soiled linen
- Properly using sanitizing cleaning supplies
Community Counseling Program
Ashford University
01.2011 - 11.2019
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Offered community resource guidance to clients to meet family needs for assistance.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
- Facilitated support groups and workshops to provide valuable services to clients.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained accurate records of programs and services.
Quality Assurance Manager, Senior Client Assistant
Flagship Research
San Diego, CA.
04.2013 - 07.2021
- On & off-site Supervisor
COVID-19 Contact Tracer
County Of San Diego Health & Human Services Agency
San Diego
06.2020 - 09.2020
- Helping with the upkeep of the building, Covid-19 Contact Tracer
- Participate in PHI training to learn procedures for contact tracing and scripts to follow
- Follow scripts when communicating with patients and contacts
- Contact Tracers are not permitted to deviate from the script or provide information that is not included in the script
- Call patients who have been newly diagnosed with COVID-19 to provide support and gather information
- Help patients recall everyone with whom they have had close contact during the time frame while they may have been infectious
- Call the contacts to discuss their potential exposure
- Communicate with contacts in a professional and empathetic manner
- Collect and record information on symptoms into a Client Resource Management platform CRM
- Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources
- Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms
- Maintain contact with the supervisor
- Conduct other related duties as assigned.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Education
Associate of Arts (AA) - Business, Management, Marketing, and Related Support
01.2011 - 05.2013
Bachelors of Arts (BA) - Sociology
01.2013 - 05.2015
Master - undefined
MAED
Masters - Child Development
01.2015 - 05.2017
Ph.D. - Psychology
Ashford University
San Diego, CA 04.2019 - Current
Skills
ReliableTeam LeadershipActive ListenerAttention to DetailProblem Solving SkillsService OrientedCustomer OrientedInterpersonal SkillsOpen MindedGood data entryMulti-TaskingGreat PersonalityEager to learn new thingsExcellent verbal and communication SkillsProficient in MS Word, Office, ExcelEPICEcoTime
Problem-Solving
Teamwork and Collaboration
Organization and Time Management
MS Office
Written Communication
Training and Development
Decision-Making
Employee scheduling
Materials requisition
Cultural Awareness
Certification
Yellow Belt Six Sigma
Timeline
Yellow Belt Six Sigma
04-2023
Environmental Service Supervisor
UC San Diego, UCSD
09.2022 - Current
COVID-19 Contact Tracer
County Of San Diego Health & Human Services Agency
06.2020 - 09.2020
Custodian
UC San Diego
02.2020 - 09.2022
Ph.D. - Psychology
Ashford University
04.2019 - Current
Guard Card
01.2016 - Current
Masters - Child Development
01.2015 - 05.2017
Quality Assurance Manager, Senior Client Assistant
Flagship Research
04.2013 - 07.2021
Bachelors of Arts (BA) - Sociology
01.2013 - 05.2015
Community Counseling Program
Ashford University
01.2011 - 11.2019
Associate of Arts (AA) - Business, Management, Marketing, and Related Support
01.2011 - 05.2013
Master - undefined
MAED