SUMMER NORTH
Linwood
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging employee with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
11
11
years of professional experience
Work History
Internship Student
Last Chance Ranch
08.2023 - Current
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Worked hands on with animal care and daily needs of dogs
CASHIER
Hollywood Smokin
04.2020 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services.
RIDE OPERATOR
Playland's Castaway Cove
03.2016 - 08.2021
- Served guest with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Operated attraction equipment precisely to concur with operational procedures
- Checked seatbelts of riders to maximize safety and manage risk
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Trained new employees on ride operations, pointing out safety mechanisms and features
Beach Buddies Animal Hospital
10.2019 - 12.2020
- Shadowed staff and learned advanced work
- Supported various program activities, assisting with administrative tasks
- Maintained accurate records and files pertaining to departmental areas of responsibility
- Assisted in routine research, investigations and special projects to support work of assigned department
- Worked hands on with animals with staff supervision
- Organized and cleaned the facility in different daily projects.
VOLUNTEER
Mew, You
01.2013 - 12.2020
- Worked hands on with animals and adopters to get the cats adopted out
- Socialized and fostered multiple litters of kittens and cats
- Organized trap, neuter and release projects of cats.
Beacon Animal Rescue
01.2020 - 04.2020
- Worked well in team environment as well as independently
- Shadowed staff and learned advanced work
- Helped staff members re-stock supplies and perform other administrative duties
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel
- Handled donation intake
- Worked hands on with animals and adopters
- Collaborated on future projects of the rescue.
Education
BBA - CONSERVATION AND WILDLIFE MANAGEMENT
Delaware Valley University
Doylestown, PASkills
- Customer Assistance
- Animal Handling and Care
- Kennel Management
- Attention to Safety
- Product and Service Sales
- Product Knowledge
- Stocking and Replenishing
- Time Management Skills
- Guest Inquiries
- Cash Handling
Timeline
Internship Student
Last Chance Ranch
08.2023 - Current
CASHIER
Hollywood Smokin
04.2020 - Current
Beacon Animal Rescue
01.2020 - 04.2020
Beach Buddies Animal Hospital
10.2019 - 12.2020
RIDE OPERATOR
Playland's Castaway Cove
03.2016 - 08.2021
VOLUNTEER
Mew, You
01.2013 - 12.2020
BBA - CONSERVATION AND WILDLIFE MANAGEMENT
Delaware Valley University
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