Summary
Overview
Work History
Education
Certification
Courses
PROFESSIONAL HIGHLIGHTS
Skills
Tools
Timeline
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SUMMER OLENICK

Tallahassee,FL

Summary

Insurance and technology professional with expertise in operations, product development, and AI-driven solutions. Experienced in leading projects across software development, product implementations, and insurance operations, with a focus on improving delivery frameworks and optimizing workflows. Skilled at partnering with cross-functional teams and clients to align business and technical requirements, streamline processes, and drive adoption of innovative, strategic solutions.

Overview

1
1
Certification

Work History

Foundation AI

Oct 2024 to Jul 2025
  • Senior Delivery Operations Manager
  • Implementation Manager

American Association of Insurance Services (AAIS)

Feb 2022 to Oct 2024
  • Insurance Business Analyst
  • Filings & Post-Production Product Owner
  • Regulatory & Government Affairs Engagement Specialist

Greenberg Traurig

Jan 2020 to Feb 2022
  • Insurance Communications Specialist / Licensing Coordinator
  • Insurance Communications Specialist

CaseGlide

Oct 2016 to Apr 2017
  • Director of Legal Operations

Early Career — Claims Litigation Support Roles

2012 to 2019
  • Paralegal & Legal Assistant positions at Bass Sox Mercer, Advocate Consulting, Todd Legal, Kubicki Draper, and Cole Scott & Kissane

Education

  • University of South Florida
  • Hillsborough Community College

Certification

  • Certified Scrum Product Owner (CSPO), Scrum Alliance, 2025
  • Associate in Insurance Operations (AIO), expected Sep 2025
  • Entry Certificate in Business Analysis (ECBA), IIBA, 2024

Courses

  • UX Design, Coursera, 2024
  • BA Fundamentals, Udemy, 2023
  • Insurance Regulatory Environment, The Institutes, 2023

PROFESSIONAL HIGHLIGHTS

  • Insurance Tech & Operations Expertise: Deep understanding of insurance and technology operations, including product development, software lifecycles, and workflow efficiency
  • Delivery Operations & Strategy: Owned and optimized the company's delivery framework for implementation projects, building SOPs and assets while driving alignment and strategy
  • Project Management & Implementation: Led end-to-end delivery of insurance and technology projects, owning scope, risk, schedules, reporting, alignment, adoption, and outcome
  • Software Development & Configuration: Configured applications and partnered with engineers on software builds, leveraging no-code/low-code and AI solutions to meet requirements
  • Business Analysis & Solution Design: Interviewed users, documented requirements and business rules, built prototypes, and supported testing and adoption across enterprise initiatives
  • AI & Document Intelligence: Applied AI for document classification, field extraction, and clause analysis across insurance and legal use cases

Skills

  • Insurance Operations
  • Product Implementation
  • Business Analysis
  • Project Management
  • Process Optimization
  • Change Management
  • Software Development Lifecycle (SDLC)
  • AI/ML Solutions

Tools

  • Jira, Confluence, Smartsheet, ClickUp
  • Retool, Mendix, Kira
  • Lucid, Miro

Timeline

Foundation AI

Oct 2024 to Jul 2025

American Association of Insurance Services (AAIS)

Feb 2022 to Oct 2024

Greenberg Traurig

Jan 2020 to Feb 2022

CaseGlide

Oct 2016 to Apr 2017

Early Career — Claims Litigation Support Roles

2012 to 2019
SUMMER OLENICK