Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Palmer

Glendale,AZ

Summary

Offering proven leadership skills and solid foundation in healthcare management, eager to learn and develop in clinical operations. Brings ability to quickly assimilate new information and apply it effectively, focusing on regulatory compliance and process improvement. Ready to use and develop project management and strategic planning skills in operations management role.

Overview

3
3
years of professional experience

Work History

Manager of Clinical Operations

Optum
07.2024 - Current
  • Support employees and encourage positive behavior and interactions with patients and colleagues.
  • Facilitating knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
  • Increased patient satisfaction ratings with timely, effective communication strategies.
  • Enhance patient care quality by developing and implementing streamlined clinical processes.
  • Mentor junior staff members, contributing to the development of a high-performing, cohesive team focused on achieving departmental goals.
  • Reducing operational costs through efficient resource allocation and budget management.
  • Promoting a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
  • Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
  • Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
  • Implement new policies and educated staff on changes.
  • Oversee daily operations of the practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
  • Address and remedy all patient or team member issues.
  • Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Supervising team of 20 office personnel across 3 valley locations.
  • Assessing processes and procedures, complying with OSHA, and HIPAA regulations.
  • Coordinating with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
  • Enhancing staff productivity through implementation of effective training programs and performance evaluations.
  • Ordered and managed all pharmacy supplies and kept check on inventory levels using LEAN methodology
  • Oversaw successful EHR migration within clinics

Director of Operations

Forte Wellbeing / Ancillary Care Strategies MCO
03.2022 - 05.2024
  • Oversaw daily operations across multiple clinic locations, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Oversaw development of new location including site build, certifications and design.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Oversaw successful implementation of new EHR system, ensuring smooth transition and minimal disruption to business operations.

Education

High School Diploma -

Gilbert High School
Gilbert, AZ
05.1998

Medical Assistant - MEDICAL ASSISTING

PIMA MEDICAL INSTITUTE
Mesa, AZ
09-2003

Some College (No Degree) -

SCOTTSDALE COMMUNITY COLLEGE
SCOTTSDALE, AZ

Skills

  • Comprehensive patient management
  • Understanding of HIPAA regulations
  • Continuous improvement strategies
  • Workforce development
  • Process optimization
  • Clinical oversight
  • Clinical leadership
  • Quality improvement
  • Clinical metric tracking
  • Medical staff leadership
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Team collaboration
  • Critical thinking

Timeline

Manager of Clinical Operations

Optum
07.2024 - Current

Director of Operations

Forte Wellbeing / Ancillary Care Strategies MCO
03.2022 - 05.2024

High School Diploma -

Gilbert High School

Medical Assistant - MEDICAL ASSISTING

PIMA MEDICAL INSTITUTE

Some College (No Degree) -

SCOTTSDALE COMMUNITY COLLEGE