- Baking
- Crafting and DIY Projects
- Gardening
- I like trying new recipes and food trends
- Road Trips
Summer Palreiro
Summary
Dynamic professional with a proven track record at Sykes/Capital One, excelling in customer service and conflict resolution. Known for a friendly demeanor and critical thinking skills, I enhance client satisfaction through attentive problem-solving and effective communication. Committed to continual improvement and delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Hvar Collections
Discover
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Sykes/Capital One
07.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
In Home Health Aide DSI
Rise
03.2018 - 04.2019
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Administered prescribed medications under direction of physician.
- Provided mobility assistance such as walking and regular exercising.
- Prepared nutritious meals for patients based on dietary restrictions and preferences, contributing to overall health improvement.
Gym Receptionist
Fitness Evolution
03.2016 - 09.2017
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Residential Cleaner (Owner)
Summer's Sunshine Cleaning
02.2011 - 11.2013
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
Magazine Delivery
Eric Nelson Deliveries
10.2009 - 11.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Medical Assistant Certified - Medical Assisting
Eaton Technical College
Everett, WA01-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Critical thinking
- Time management
- Verbal communication
Interests
Timeline
Hvar Collections
Discover
10.2022 - Current
Customer Service Representative
Sykes/Capital One
07.2019 - 04.2021
In Home Health Aide DSI
Rise
03.2018 - 04.2019
Gym Receptionist
Fitness Evolution
03.2016 - 09.2017
Residential Cleaner (Owner)
Summer's Sunshine Cleaning
02.2011 - 11.2013
Magazine Delivery
Eric Nelson Deliveries
10.2009 - 11.2012
Medical Assistant Certified - Medical Assisting
Eaton Technical College
Similar Profiles
Jacqueline StephneyJacqueline Stephney
Senior Account Specialist at DiscoverSenior Account Specialist at Discover
Yulay EncarnacionYulay Encarnacion
Account Specialist at DiscoverAccount Specialist at Discover
Anna PerezAnna Perez
Lead Account Specialist at DiscoverLead Account Specialist at Discover