Summer Perkins
Marion,NC
Summary
7X certified Salesforce Administrator/Consultant committed to improving system design and operations for reliable workflow management. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
11
11
years of professional experience
Work History
Consultant
NeuraFlash
06.2022 - Current
- Analyzed problematic areas to provide recommendations and solutions to clients in various industries
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Generated ad-hoc reports to evaluate specific business requirements.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Managed Support Services for clients post go-live
- Proven ability to learn quickly and adapt to new situations.
Salesforce Application Admin/Support Specialist
HealthEquity
03.2021 - 05.2022
- Salesforce Support Specialist and Admin for over 4,000 employees utilizing Sales, Service & Marketing Cloud
- Salesforce Help Request and ServiceNow triage for user issues, defects, and requests
- Lead owner Salesforce org user setup and permissions
- Co-owner Adobe Sign user setup and management
- Collaborated on redesign of help desk ticketing system
- Migration team mentor and trainer for new team members
- Audit Support team for governance and tracking
- Hosted monthly Trailhead badge and points challenge for team of Admins, Business Analysts, Developers, and Architects
- Interfaced with end users and developers to diagnose problems and implement configuration requirements and solutions.
- Collaborated with developers, analysts, and project managers to expedite incident resolutions.
Coordinator of Online Learning & Technology
McDowell Technical Community College
08.2018 - 03.2021
- Maintain all facets of SaaS learning management system including downloading and importing over 100 courses and users and building blocks to LMS for utilization
- Develop and deliver workshops and training sessions on use of learning technologies and provide continuous support as users implement web based components into their curriculum
- Maintain Gmail and other G Suite for Education apps for campus-wide use
- Schedule, facilitate, and troubleshoot events in North Carolina Information Highway (NCIH) room through ITS Video Conferencing and Scheduler on Tandberg System
- Prepare statistical reports to include student enrollments in Colleague, Instructional Service Agreements (ISA) reports distributed to partnering colleges to share Full-Time Equivalent (FTE) enrollment data
- Maintained duties performed as PC Technician while adding new role.
Instructor
McDowell Technical Community College
01.2015 - 01.2021
- Devise and implement curriculum via classroom and online through Moodle/Open LMS
- Maintained all State related documentation and records
- Deliver instruction for Educational Technology and Success and Study Skills courses
PC Specialist
McDowell Technical Community College
01.2013 - 01.2015
- Troubleshoot and repair of computer hardware, software, network and printers
- Responded to Help Desk inquiries efficiently and quickly to reduce down time
- Set up, updated and managed servers and virtual machines in Xen environment
Education
Master of Arts - Educational Media
Appalachian State University
Boone, NC06.2012
Bachelors of Arts - Elementary Education
Lee's-McRae College
Banner Elk, NC12.2008
Skills
- Data Loader, JIRA, Confluence, ServiceNow
- Dashboard Design
- User Acceptance Testing (UAT)
- User Stories & Acceptance Criteria
- Process Flow Diagram Creation
Timeline
Consultant
NeuraFlash
06.2022 - Current
Salesforce Application Admin/Support Specialist
HealthEquity
03.2021 - 05.2022
Coordinator of Online Learning & Technology
McDowell Technical Community College
08.2018 - 03.2021
Instructor
McDowell Technical Community College
01.2015 - 01.2021
PC Specialist
McDowell Technical Community College
01.2013 - 01.2015
Master of Arts - Educational Media
Appalachian State University
Bachelors of Arts - Elementary Education
Lee's-McRae College
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